Installation and Service Technician

Steris Corporation•Durham, NC

31d•Remote

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a Mobile Sterilization Service Specialist, you'll lead the charge in installing, commissioning, maintaining, and decommissioning state-of-the-art Mobile Sterile Processing Departments across North America. You'll coordinate deliveries, direct subcontractors, ensure seamless execution of complex projects, and perform technical installations, all while working in a dynamic matrix environment with cross-functional teams. If you're a hands-on problem solver who thrives in fast-paced, customer-focused settings, this is your opportunity to make a real impact. To support and service our customers, candidates must be based out of the Raleigh, NC or Durham, NC areas.

Requirements

High School Diploma
5-8 Years technical service experience, preferably with medical equipment.

Nice To Haves

Specific knowledge of Siebel applications preferred.
Completion of mechanical, electrical, or electronic technical school training preferred.
Working knowledge of installation processes, including but not limited to pre-installation requirement and construction (HVAC, electrical, plumbing, etc.).
Strong project management skills.
Ability to research and understand City, State, and Federal construction or building codes preferred.
Ability to read and understand blueprints.

Responsibilities

Conduct pre-installation audits of hospital utilities to ensure readiness for equipment setup.
Complete all service documentation related to installation activities.
Verify that delivered equipment aligns with customer specifications.
Commission the STERIS Mobile SPD (Sterile Processing Department) by setting up, leveling, and expanding the 53-foot expandable trailer unit.
Make all internal mechanical, electrical, and plumbing connections; load ancillary equipment such as sinks, prep and pack stations, transport carts, and manifolds.
Direct and coordinate onsite trade workers (e.g., drivers, electricians, plumbers, general contractors) for final facility connections.
Provide operational in-service training on the Mobile SPD to clients.
Obtain client signatures upon commissioning completion and submit documentation to the Project Manager.
Maintain deployed Mobile SPD units, including performing field upgrades, modifications, preventive maintenance, installations, and responding to customer requests.
Serve as the primary customer liaison during deployment, managing relationships and conducting regular progress meetings.
Perform quarterly and annual maintenance on deployed units across North America.
Decommission Mobile SPD units by disconnecting utilities and unloading all ancillary equipment.
Direct onsite trades during decommissioning and ensure proper disconnection from facility sources.
Obtain client sign-off upon decommissioning and file documentation with the Project Manager.
Manage assets for all assigned STERIS equipment.
Purchase and maintain inventory to support Mobile SPD operations.
Maintain accurate service records in Siebel for all performed work.
Complete and close out all Mobile SPD-related service requests.