Install Manager

Topline Heating & Air•Rochester, NY

20h•Onsite

About The Position

Join Our 5-Star, Family-Oriented Team At TopLine Heating & Air, we’re growing fast and looking for a goal-oriented, high-achieving Location Manager who thrives in a fast-paced, field-driven leadership role. If you’re passionate about delivering exceptional customer service, leading high-performing teams, and driving operational excellence—we want you on our team. Position Overview The Install Manager – Residential HVAC Installation owns full operational execution for our residential installation division. You will ensure all scheduled installs are completed on time, on budget, and done right the first time. This is a field-first leadership role—you’ll lead from job sites, coach teams in real time, and build a culture of accountability and performance.

Requirements

3+ years of HVAC installation or field leadership experience
Proven success managing crews and job site execution
Strong knowledge of residential HVAC systems & install processes
Ability to lead in the field and make real-time decisions
Excellent communication, coaching, and conflict resolution skills
EPA Certification
Valid Driver’s License
Ability to train full HVAC installations

Nice To Haves

Leadership Traits for Success: Ownership mindset—no excuses, only solutions, Field-driven—lead where the work happens, Direct communicator—clear, firm, and constructive, High urgency—fast-paced and results-driven, Process-oriented—build scalable systems, Performance-focused—results over activity

Responsibilities

Own performance using COTIF (Complete On Time In Full)
Ensure installs: Start on time, Are completed same-day when scheduled, Meet quality & professionalism standards
Eliminate install rollovers, callbacks, and warranty issues
Ensure accurate job closeouts for revenue reporting
Lead 3–15 installation crews (14+ team members)
Set daily expectations for: Load-up & departure times, Job completion standards
Conduct job site visits, ride-alongs, and coaching sessions
Address underperformance quickly: Coach → Correct → Replace
Ensure accurate revenue reporting through job completion
Own key metrics: Revenue vs. projection, Callback & rollover rates
Enforce Accounts Receivable collection processes in the field
Ensure clean, professional job sites (booties, drop cloths, etc.)
Monitor customer satisfaction and resolve escalations quickly
Build a culture of ownership, urgency, and accountability
Develop team members: Helpers → Leads → Leaders
Promote top performers and address low performance