Inspector Advocate

LAND GORILLA INC•San Luis Obispo, CA

41d•$24 - $28•Onsite

About The Position

Land Gorilla is the industry leader in construction lending risk management. We provide the technology and professional services that top-tier financial institutions rely on to protect their construction portfolios. We are a fast-paced, high-growth organization committed to setting the gold standard for transparency, efficiency, and risk mitigation. At Land Gorilla, we aren't just managing projects; we are building the future of construction finance by merging deep industry expertise with cutting-edge, agentic AI technology.

Requirements

Experience in customer success, account management, vendor relations, or a similar relationship-focused support role
Strong active listening skills and genuine empathy — comfortable handling complaints without getting defensive
Excellent written and verbal communication
Strong problem-solving skills; able to track an issue through to real resolution, not just log it
Organized and detail-oriented, able to manage multiple open issues at once
Patient and calm under pressure, especially when dealing with frustrated vendors
Computer literate, comfortable teaching others how to use software (training/walkthrough experience a plus)
Self-motivated and able to work independently while collaborating across teams

Nice To Haves

training/walkthrough experience a plus

Responsibilities

Serve as the primary point of contact for inspectors who have questions, concerns, or complaints
Listen to inspector grievances with empathy and professionalism; document details accurately
Track issues to identify patterns (e.g., recurring problems with a specific process, region, or client) and escalate systemic issues to leadership
Own issue resolution end-to-end — coordinate with Operations, Recruiting, Client Success, or other teams as needed to get inspector issues resolved
Follow up directly with inspectors to confirm their issue was resolved to their satisfaction, not just marked closed
Proactively reach out to inspectors (especially newer ones) to offer walkthroughs and training on Land Gorilla's proprietary software and workflow
Identify inspectors who seem disengaged, frustrated, or at risk of leaving the network, and intervene early
Maintain accurate records of inspector interactions, issues, and resolutions in the company's systems
Provide feedback to leadership on trends affecting inspector satisfaction and retention
Help maintain a positive, professional relationship between Land Gorilla and its inspector network
Follow all company protocols and quality/service standards

Benefits

Health, dental, and vision insurance package
12 observed holidays
Paid time off, accruing up to 160 hours (20 days) annually
40 hours of paid sick leave
2 floating holidays
Paid family leave
401(k) with company matching
Certificate reimbursement program
Monthly health and wellness stipend
Employee Assistance Program (EAP) for mental health, financial planning, and crisis intervention support