Insights Consultant

Pogo Technologies, Inc.•New York, NY

4d•$80,000 - $110,000

About The Position

The Insights Consultant will run research studies for major consumer brands using the Pogo Platform, managing multiple studies at once and working directly with clients to deliver high-quality research quickly and reliably. The role owns the day-to-day operations of client studies, translates research questions into well-designed studies, writes and reviews study guides, configures studies in the platform, sets targeting and quotas, and launches studies to Pogo users. It also involves reviewing survey logic, monitoring fieldwork and data quality, and validating AI-generated insights. The consultant will keep clients updated, answer questions, troubleshoot issues, and manage expectations. They will coordinate with Go-to-Market and Product teams, share client feedback, and identify opportunities to improve the product. As the team grows, they will help develop and improve tools, templates, QA processes, and AI-powered workflows that support scalable research delivery. This is a fast-paced role on a small, growing team. It requires managing simultaneous studies and adapting as priorities change. The team offers a flexible work schedule, expects effort beyond a typical 9-to-5 schedule, and encourages time off to recharge, including unlimited PTO and a minimum 20 days of vacation.

Requirements

3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
Experience designing, programming, and fielding surveys using tools such as Qualtrics.
Understanding of the process of taking a study from questionnaire through final results.
Ability to manage multiple studies, stay organized, track details, and prioritize competing demands.
Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff, and willingness to learn new methodologies.
Strong attention to detail, including identifying survey design, logic, and data-quality issues.
Proactive, resourceful, and comfortable working independently to solve problems.
Ability to thrive in a fast-paced environment and adapt quickly as priorities change.
Systems-minded approach, with an interest in improving processes, automating repetitive work, and increasing efficiency.
Passion for consumer research and interest in how technology and AI can change the industry.
Low-ego, high-ownership, and collaborative working style.

Nice To Haves

Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

Own the day-to-day operations of client research studies and track incoming, ongoing, and time-sensitive work.
Translate client research questions into well-designed studies.
Write and review study guides, configure studies in the platform, set targeting and quotas, and launch studies to Pogo users.
Review survey logic, monitor fieldwork and data quality, and assess whether AI-generated insights are sound.
Keep clients updated, answer questions, troubleshoot issues, and manage expectations.
Coordinate with Go-to-Market and Product teams, share client feedback, and identify product improvement opportunities.
Improve tools, templates, QA processes, and AI-powered workflows to help scale research delivery.