Insights Associate

Pogo Technologies, Inc.•New York, NY

About The Position

We're looking for an Insights Associate to help run research studies for some of the world's largest consumer brands using the Pogo Platform. The role manages multiple studies at once and works directly with clients to deliver high-quality research quickly and reliably. The Insights Associate owns the day-to-day operations of client research studies, helps clients translate research questions into well-designed studies, and oversees study setup and launch. The role supports research quality by reviewing survey logic, monitoring fieldwork and data quality, and checking AI-generated insights. It also coordinates with clients and internal GTM and Product teams, and helps improve tools, templates, QA processes, and AI-powered workflows as the company scales. This is a role for someone who is organized, detail-oriented, proactive, adaptable, and comfortable working independently in a fast-paced, growing team. The position offers ownership and the opportunity to help shape research operations and products with AI built in. The company notes that the workload can exceed a traditional 9-to-5 schedule, while allowing flexible scheduling and encouraging time off.

Requirements

3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
Experience designing, programming, and fielding surveys using tools such as Qualtrics.
Knowledge of the process of taking a study from questionnaire through final results.
Ability to manage multiple studies simultaneously, stay organized, track details, and prioritize competing demands.
Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff, and enthusiasm for learning new methodologies.
Strong attention to detail, including identifying survey design, logic, and data quality issues.
Proactive, resourceful, and comfortable working independently to figure things out.
Ability to thrive in a fast-paced environment and adapt as priorities change.
Systems-minded approach, with interest in improving processes, automating repetitive work, and increasing efficiency.
Passion for consumer research and interest in how technology and AI can change the industry.
Low-ego, high-ownership, and collaborative working style.

Nice To Haves

Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

Own the day-to-day operations of client research studies and track incoming, active, and attention-required work.
Help clients translate research questions into well-designed studies.
Write and review study guides, configure studies in the platform, set up targeting and quotas, and launch studies to Pogo users.
Review survey logic, monitor fieldwork and data quality, and check that AI-generated insights make sense.
Keep clients updated, answer questions, troubleshoot issues, and manage expectations.
Coordinate requests with GTM and Product teams, share client feedback, and identify product improvement opportunities.
Improve tools, templates, QA processes, and AI-powered workflows to help scale research delivery.