Inside Technical Sales - Material Handling and Auxiliary

WITTMANN USA INC•Torrington, CT

6d•$19 - $29

About The Position

The Inside Technical Sales position supports sales efforts for WITTMANN’s Material Handling & Auxiliary Equipment and Material Handling Systems. The role handles clerical and sales-support tasks and communicates with customers, Regional Sales Managers, and Sales Representatives. Products include dryers, granulators, blenders, vacuum loaders, water products, and material handling systems. The position prepares proposals and quotes, processes sales orders, creates project files and bills of materials, maintains part numbers and CRM records, and reviews open sales orders and deposits. It also serves as a primary customer contact for order and delivery questions, shipping issues, returns, and payment collections; supports parts and service groups; and helps with product sizing, quoting, shows, and exhibitions. Additional work includes maintaining department files, supporting SOP development and training, and completing other assigned duties.

Requirements

High school diploma or equivalent.
Entry-level candidates should have 1–3 years of customer service-oriented and/or business-related experience.
Strong knowledge of Microsoft Office products.
Excellent organizational and communication skills, with the ability to manage varying frequencies of incoming requests.
Excellent oral, telephone, and written English correspondence skills.
Ability to work independently and as a team player.
Attention to detail and good mechanical/technical aptitude.
Ability to maintain professional and positive working relationships in all contacts and business dealings.

Nice To Haves

Associate degree in Business, Mechanical Engineering, or a related field; candidates currently pursuing a relevant degree will also be considered.
3–5 years of relevant or equivalent experience.

Responsibilities

Prepare proposals for Material Handling & Auxiliary Equipment and Material Handling Systems.
Support Regional Sales Managers with equipment and material handling system quotes.
Help keep quote templates up to date.
Enter sales orders for Material Handling & Auxiliary Equipment, Material Handling Systems, and applicable multi-line orders.
Create electronic project files when sales orders are entered.
Create bills of materials and work orders for sales orders as required.
Create and enter part numbers as required.
Review open sales order reports.
Update and maintain the KIWI CRM database.
Serve as the main customer contact for Material Handling & Auxiliary Equipment sales orders, including delivery inquiries, clarifications, shipping problems, returns, and payment collections.
Support parts and service groups for Material Handling & Auxiliary Equipment products.
Attend product shows and exhibitions to support marketing and sales efforts.
Assist with Material Handling & Auxiliary Equipment product sizing and quoting.
Review open deposit reports and monitor customer status for approval to ship material.
Provide phone support if required.
Maintain department files.
Assist with SOP development, filing, and training.
Perform other duties as assigned.