Inside Technical Sales Representative

Wiseworth Canada Industries Ltd. • Surrey, BC

3d • Onsite

About The Position

We are seeking a customer-focused and technically minded Inside Technical Sales Representative to join our growing team. As the first point of contact for many of our customers, you will play a critical role in delivering an exceptional customer experience while directly supporting the sale of parts, equipment, tools and system accessories. You will also help promote our service solutions and preventative maintenance programs. This position is much more than order entry. You will work closely with customers to understand their needs, identify the correct products and solutions, prepare quotations, coordinate orders, and ensure projects are completed accurately and on time. Success in this role requires excellent communication skills, strong attention to detail, technical aptitude, and a genuine desire to help customers succeed.

Requirements

• Minimum 2 years of experience in inside sales, industrial parts sales, customer service, or a related technical environment.
• Mechanical aptitude with an interest in industrial equipment and technical products.
• Strong customer service orientation with a consultative, solution-focused approach.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to producing accurate, high-quality work.
• Comfortable learning technical products, parts catalogues, and manufacturer documentation.
• Proficient with Microsoft Office and business software including ERP and CRM platforms.
• Valid driver's licence.

Nice To Haves

• Journeyman Parts Technician certification is an asset that will be strongly considered for this role.
• Experience within industrial distribution, compressed air, rotating equipment, pumps, motors, or mechanical equipment is considered a strong asset.
• Forklift certification is considered an asset.

Responsibilities

• Deliver exceptional customer service through professional, responsive communication via telephone, email, and in person.
• Build long-term relationships by understanding customer needs and providing timely, value-added solutions.
• Follow up on quotations, customer inquiries, and outstanding opportunities to ensure a positive customer experience.
• Identify customer requirements and recommend appropriate parts, equipment, tools, and system accessories.
• Prepare accurate quotations and process customer orders from initial inquiry through final invoicing.
• Promote Wiseworth service offerings, preventative maintenance programs, and genuine Ingersoll Rand replacement parts.
• Identify opportunities to highlight complementary products and services that improve customer reliability and operational performance.
• Research and identify replacement parts using technical manuals, online resources, manufacturer documentation, and business systems.
• Coordinate purchasing activities with suppliers to ensure product availability and accurate delivery commitments.
• Monitor customer orders and proactively communicate order status and expected delivery dates.
• Assist with receiving, inspecting, organizing, and maintaining inventory.
• Support accurate picking, packing, shipping, and receiving activities.
• Help maintain a clean, organized, and safe warehouse and parts department.
• Participate in periodic inventory counts and inventory control initiatives.
• Work closely with Account Managers, Service Coordinators, Purchasing, Technicians, and Operations to ensure seamless customer support.
• Communicate effectively across departments to resolve issues and exceed customer expectations.
• Support continuous improvement initiatives that improve efficiency, customer satisfaction, and overall business performance.
• Maintain accurate customer records, quotations, sales orders, purchase orders, and invoices using company ERP and CRM systems.
• Ensure documentation is complete, accurate, and processed in a timely manner.
• Support administrative activities associated with returns, warranty claims, freight coordination, and supplier communications.

Benefits

• Competitive salary based on experience.
• Sales commission with annual performance incentive opportunities.
• Comprehensive benefits program including extended health, dental, vision, life, and disability insurance.
• Company matching pension plan.
• Annual flex and wellness allowance.
• Paid vacation and sick days.
• Employee Assistance Program.
• Ongoing technical, product, and professional development training.
• Opportunities for career advancement within a growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed