Inside Solution Provider

Advance Auto Parts • Nashville, TN

8d • Onsite

About The Position

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. The Inside Solution Provider role supports professional customers with the use of electronic parts catalogs, manages inventory at customer locations, sources and orders requested parts, and follows up on ordered product ETAs. This role also works to reduce Original Equipment (OE) spend by identifying alternative parts and coordinating product information and training. Additionally, the position manages hardware programs and provides feedback to customer management. The company is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws.

Requirements

• High school diploma or general education degree (GED)
• Ability to talk and hear.
• Ability to use hands and fingers to handle or feel.
• Ability to reach with hands and arms.
• Ability to climb or balance.
• Ability to stoop, kneel, crouch, or crawl.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

• ASE certification preferred, but not required

Responsibilities

• Support Professional customers with use of Weblink, WorldPac and other electronic part catalogs.
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems.
• Provide Weblink specification sheets for Professional customers reconditioning vehicles.
• Access on-line sources when information on late model cars that take special fluids is needed.
• Identify product that needs to be stocked at Professional customer's location.
• Assist Parts Manager / Supply Lead with daily stock orders and removing aged product.
• Help receive and put away stock orders.
• Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels.
• Source OE product where Professional customer does not have good dealership relationships.
• Assist in sourcing and ordering recycled parts, back ordered or difficult to find parts.
• Provide communication to the Store General Manager regarding service and/or inventory issues.
• Track RTVs, cores, and any warranties for prompt resolution.
• Attend Professional customer Production meetings as requested by the local Professional customer management team.
• Work with Professional customer Parts or Supply Associates to identify product that is being bought from OE car dealers that may be available through intercompany supply channels.
• Coordinate product information and awareness training to help Technician's comfort levels that they are getting OE comparable product.
• Assist Professional customer associates in reviewing cars that are in wholesale for potential parts that otherwise may be sourced from the OE car dealers.
• Identify cars that are in parts hold and look for solutions to help get these cars in parts ready.
• Review the Pending list of cars coming into to be reconditioned and verify that the basic market basket of product is available in stock.
• Identify product that needs to be stocked at Professional Customer / serving CARQUEST store.
• Check stock levels and prepare suggested stock orders twice a week or more as needed.
• Help receive and put away hardware orders.
• Provide Feedback regarding any issues, concerns, and opportunities to Professional customer management team.
• Anticipate Professional customer needs and offer potential solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED