Inside Solution Provider

Advance Stores Company • Nashville, TN

3d • Onsite

About The Position

This role supports professional customers with the use of electronic parts catalogs and ordering systems, assists them in understanding and utilizing these systems, and provides necessary documentation for vehicle reconditioning. The position involves managing inventory at customer locations, assisting with stock orders, and receiving/putting away stock. It also includes sourcing and ordering parts for professional customers, monitoring delivery times, sourcing OE and recycled parts, and tracking ETAs. The role requires communication with management regarding service and inventory issues, tracking RTVs, cores, and warranties, and attending customer production meetings. A key responsibility is reducing OE spend by identifying alternative parts through intercompany channels, providing product information and training to technicians, and assisting in reviewing vehicles for potential parts sourcing. The position also manages a hardware program, including stocking, checking levels, preparing stock orders, and receiving/putting away hardware. The employee is expected to provide feedback to management, anticipate customer needs, and offer solutions.

Requirements

• High school diploma or general education degree (GED)
• Ability to talk and hear.
• Ability to use hands and fingers to handle or feel.
• Ability to reach with hands and arms.
• Ability to climb or balance.
• Ability to stoop, kneel, crouch, or crawl.
• Ability to frequently lift and/or move up to 50 pounds.
• Ability to occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

• ASE certification preferred, but not required

Responsibilities

• Support Professional customers with use of Weblink, WorldPac and other electronic part catalogs.
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems.
• Provide Weblink specification sheets for Professional customers reconditioning vehicles.
• Access on-line sources when information on late model cars that take special fluids is needed.
• Manage inventory of stocked parts: Identifying product that needs to be stocked at Professional customer's location.
• Assist Parts Manager / Supply Lead with daily stock orders and removing aged product.
• Help receive and put away stock orders.
• Source and order requested parts for Professional customers mechanical repair processes.
• Monitor delivery times on Aftermarket and Fast Moving Parts and look for opportunities to improve service levels.
• Sourcing OE product where Professional customer does not have good dealership relationships.
• Assist in sourcing and ordering recycled parts back ordered or difficult to find parts.
• Follow up on ordered product ETA's.
• Provide communication to the Store General Manager regarding service and/or inventory issues.
• Tracking of RTVs, cores, and any warranties for prompt resolution.
• Attend Professional customer Production meetings as requested by the local Professinal customer management team.
• Reduce OE spend: Work with Professional customer Parts or Supply Associates to identify product that is being bought from OE car dealers that may be available through intercompany supply channels.
• Coordinate product information and awareness training to help Technician's comfort levels that they are getting OE comparable product.
• Assist Professional customer associates in reviewing cars that are in wholesale for potential parts that otherwise may be sourced from the OE car dealers.
• Identify cars that are in parts hold and look for solutions to help get these cars in parts ready.
• Review the Pending list of cars coming into to be reconditioned and verify that the basic market basket of product is available in stock.
• Manage hardware program: Identifying product that needs to be stocked at Professional Customer / serving CARQUEST store.
• Check stock levels and prepare suggested stock orders twice a week or more as needed.
• Help receive and put away hardware orders.
• Provide Feedback regarding any issues, concerns, and opportunities to Professional customer management team.
• Anticipate Professional customer needs and offer potential solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED