Inside Showroom Sales Representative - Wilkinson Supply Co.

Wilkinson Supply Co.•Carrboro, NC

3d•Onsite

About The Position

The Inside Showroom Sales Representative serves as the face of the company in a high-end, customer-focused retail/wholesale showroom. This role is responsible for providing consultative sales support, demonstrating products, entering orders, and coordinating with outside sales and vendor reps. The ideal candidate brings excellent communication skills, a design-conscious eye, and a passion for delivering exceptional customer experiences.

Requirements

High school diploma or GED.
Previous sales experience in plumbing, lighting and or appliances preferred.
Excellent interpersonal and active listening skills with a focus on consultative selling.
Basic proficiency in Microsoft Office and ability to learn ERP/POS systems.
Strong attention to detail and organizational skills.
Ability to work retail hours including occasional Saturdays.
3+ years of showroom sales experience

Nice To Haves

Experience in kitchen and bath, lighting, or interior design-related industries.
Prior plumbing experience
Familiarity with showroom sales or project-based selling.
Design sensibility or background in architecture, interiors, or visual merchandising.
2+ years of experience in customer-facing sales, retail, or design consultation roles.

Responsibilities

Welcome customers and guide them through product selections based on their needs, style, and budget.
Conduct professional, informative product demonstrations across plumbing fixtures, lighting, hardware, and accessories.
Generate and follow through on sales quotes and orders using the company’s ERP or POS system.
Coordinate project timelines, specifications, and order details with customers and outside sales representatives.
Maintain accurate customer records and communications in CRM or tracking systems.
Follow up on leads, quotes, and outstanding customer selections to drive close rates and customer satisfaction.
Develop and maintain strong product knowledge by attending vendor training and reviewing product literature.
Assist with occasional in-showroom events, vendor showcases, and design consultations.
Support special orders, product returns, and resolution of customer service issues in collaboration with purchasing or vendors.
All other duties as assigned.