Showroom Sales Support Representative

FERGUSON • Naples, FL

3d • Onsite

About The Position

Ferguson is seeking a detail-oriented, customer-focused Showroom Sales Support Representative to provide critical behind-the-scenes support to our showroom consultants. This entry-level role is ideal for someone who enjoys organization, communication, and supporting a high-performing sales team. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across a variety of industries. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Requirements

• Strong phone presence and professional communication skills
• Highly organized with the ability to manage multiple tasks and follow through
• Detail-driven mindset with a focus on accuracy and efficiency
• Team-first attitude with a willingness to jump in and support wherever needed
• Positive, coachable attitude with a strong work ethic and desire to grow
• Comfortable working in a fast-paced, process-driven environment
• Proficiency in Microsoft Outlook, Excel, and Teams
• Ability to quickly learn internal systems and processes

Nice To Haves

• 0-3 years of customer service, administrative, retail, or showroom experience preferred
• Interest in home building, design, or appliance/plumbing industries
• CRM/order system experience a plus; training provided

Responsibilities

• Serve as a primary point of contact for customer communication via phone and email, handling order updates, product inquiries, scheduling, and follow-ups with professionalism and a solution-oriented approach
• Support showroom consultants throughout the sales process by preparing quotes, assisting with order entry, confirming project details, and managing documentation
• Coordinate post-sale activities including order tracking, vendor communication, and delivery/installation scheduling to ensure a seamless customer experience
• Assist the sales team with administrative tasks, open orders, and product research so consultants can focus on selling
• Maintain accuracy in orders, pricing, and documentation through strong attention to detail and organization
• Support daily showroom operations, including maintaining pricing tickets, materials, and overall readiness

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees