Inside Service Sales Representative

Carestream•Colorado, NY

7d•Remote

About The Position

Carestream Health Inc. is seeking an Inside Service Sales Representative (ISSR) to generate service agreement quotes and sell service agreements to new and existing customers. This role involves cultivating prospective buyers, communicating the features and benefits of service agreements, and closing sales via phone and web-based technologies. The ISSR will collaborate with Service Sales Specialists to address customer needs and will support the direct Carestream sales team (Account Executives) by focusing on developing the sales funnel and expanding Carestream's reach in the medical imaging market.

Requirements

2 or more years of successful inside sales experience with a proven track record of prior sales success
Effective communication, negotiation and interpersonal skills including superior reading, writing, language and teamwork skills
Exceptional attention to detail, and talent for accuracy and precision
Understanding of contracts, contract governance, contractual language, and the contract lifecycle
Critical thinking skills and the ability to research and understand legal and financial implications
Ability to prioritize work, meet deadlines and balance multiple responsibilities
Understand existing relationships between customers and other sales and service delivery channels, including Account Executives
Desktop skills, including knowledge of SAP (or similar CRM tool), Microsoft Excel and Word

Nice To Haves

Bachelor’s Degree in business, Marketing or related field is desired
Experience in the healthcare or a related technology industry preferred
Excellent understanding of the business, medical imaging market, its services, customers, and providers

Responsibilities

Writing, evaluating, negotiating, and executing various contracts covering a range of transactions
Creating and maintaining relationships with direct customers, Account Executives, and Service Sales Specialists
Maintaining correspondence and documentation related to contracts
Communicating and presenting information to stakeholders regarding contracts
Monitoring and managing warranty captures, renewals, and T&M capture contract opportunities
Problem-solving contract-related issues
Cold calling to existing Carestream customers
Complement the field Account Executive Sales team by providing active business development, qualification of new opportunities and following up on leads provided by Account Executive’s and Service Sales Specialists
Execution of service sales campaigns to drive new business
Respond to inbound phone calls and email promptly
Collaborate with team members to bring a cohesive Service Sales approach to the market
Execute a disciplined approach to following up and maintaining contact with targeted customers (Funnel Management)
Accurately document service sales activities in C4C (sales and service tool) and follow up on all tasks in a timely manner
Utilize reporting tools (Power BI) to maintain and organize customer activities and Service Sales forecasting