Customer Service Representative/Inside Sales Representative

Daikin Comfort • Vernon, CA

2d • Onsite

About The Position

This role is responsible for supporting branch sales efforts, including new business development, by maintaining relationships with existing accounts through proactive communication about new products, services, supplies, pricing, and discounts. The position involves both outbound calls and in-person interactions. A key aspect of the role is providing excellent customer service through various channels, processing sales orders accurately, and recommending alternative products when necessary. The representative will also manage shipment schedules, generate sales by providing product information, and educate customers on product features and benefits. Additionally, the role includes managing cash drawers, maintaining sales records, monitoring competitive activity, and staying current with industry trends. Collaboration with the Branch Manager and other departments is crucial for problem resolution and customer satisfaction. The position may also require assisting in the warehouse, including inventory counts and operating a forklift.

Requirements

• Qualified Applicants must be legally authorized for employment in the United States.
• Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.

Responsibilities

• Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.
• Conduct outbound calls of existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
• Provide excellent customer service via walk-ins, phone calls and e-mails; includes product/order information, sales, warranties and returns.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Conduct cycle counts as required.
• Replenish the show room stock as needed.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
• Coordinate problem resolution with appropriate departments.
• Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
• Maintain records and prepare reports on sales activities.
• Periodically reach out to customers to determine satisfaction with the organization, products and services.
• Monitor competitive activity and trends within territory.
• Expand knowledge of HVAC products and keep current with latest trends within the industry.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures and company policies.
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
• Perform additional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed