Inside Sales & Customer Service Representative
About The Position
Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today! UCT is looking for a talented Customer Service Representative to join us in Phoenix, AZ! The Customer Service Representative delivers exceptional customer support and inside sales service to strategic accounts, ensuring timely responses to inquiries and driving order fulfillment. This role serves as the primary liaison between customers and internal teams, supporting quoting, order tracking, and production coordination to meet sales targets and enhance customer satisfaction.
Requirements
- Proven Microsoft Office Suite skills.
- Organized and self-disciplined.
- Demonstrated excellent oral and written communication skills.
- Must work well with others.
- Display a high degree of accuracy and have exemplary attendance.
- 3 + years’ experience as an Inside Sales Representative.
Nice To Haves
- Semiconductor industry experience preferred.
Responsibilities
- Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues.
- Serves as the company focal point for customer inquiries and interaction.
- Follows departmental procedures for creating a profitable quote or sample request responses.
- Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
- Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
- Maintains complete and up-to-date quote history and follow-up files.
- Focus on closing new orders and meeting division monthly and quarterly booking goals as assigned by upper management.
- Attend production meetings and provide customer commitments.
- Drive orders through the factory to meet OTD.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
