Part Time Inside Sales

KDS Windsor•Etowah, NC

3d•Onsite

About The Position

KDS Windsor is the leading manufacturer of lumber dry kilns, biomass heat plants, and industrial drying systems in North America. We are seeking a highly organized, energetic, and mechanically inclined Part-Time Inside Sales Representative to support our sales, service, and operations teams. This position plays a critical role in supporting customers, preparing estimates and quotations, processing parts and service-related orders, coordinating materials, managing inventory, and serving as a key link between customers, vendors, and internal departments to ensure customer requests are handled accurately, efficiently, and professionally. The ideal candidate is a strong multitasker with excellent communication skills, exceptional attention to detail, and the ability to learn technical products, parts, and services. A college degree is not required. Relevant experience, mechanical aptitude, organizational skills, and a strong work ethic are valued more than formal education.

Requirements

Mechanical aptitude and the ability to understand industrial equipment and mechanical systems
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Strong customer service mindset
Basic math skills with the ability to perform material takeoffs, calculations, and estimating tasks
Proficiency with Microsoft Excel, Word, Outlook, and Teams
Ability to learn and utilize QuickBooks and other business software applications
Ability to work independently with minimal supervision
Strong attention to detail and accuracy
High School Diploma or equivalent
U.S. work authorization

Nice To Haves

Experience working in manufacturing, construction, industrial sales, maintenance, service, or parts departments
Experience reading and interpreting mechanical drawings and equipment layouts
QuickBooks experience
Purchasing or inventory management experience
Experience preparing estimates, quotations, or bids
Familiarity with lumber, manufacturing, industrial equipment, or construction industries

Responsibilities

Prepare detailed estimates and proposals for replacement parts, field service work, and Industrial Mechanical Group (IMG) opportunities
Process parts orders, service-related orders, and customer purchases from receipt through completion
Maintain communication with customers regarding pricing, lead times, order status, and technical questions
Coordinate with vendors and internal departments to obtain pricing, lead times, and material availability
Track and manage inventory between company facilities
Support sales and service personnel with administrative and customer-related tasks
Learn KDS products, services, and applications
Coordinate activities across sales, service, engineering, manufacturing, and accounting departments
Monitor open quotations and orders to ensure timely follow-up and customer satisfaction
Maintain accurate records using Microsoft Teams, QuickBooks, and other company software platforms
Assist customers with parts identification, product selection, and basic troubleshooting
Follow up on quotations and customer inquiries
Perform other duties as assigned