Professional, Inside Sales

Certus Pest Inc • Tempe, AZ

2d

About The Position

Provide world-class customer service and sales support by professionally responding to customer requests, managing inbound and outbound sales calls, and ensuring customer satisfaction through accurate account management and effective communication. Drive operational excellence by supporting sales, technicians, and department heads to resolve issues impacting the customer experience.

Requirements

• High School diploma or equivalent.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to calculate basic math.
• Must pass a seven-year criminal background check and substance abuse testing.

Nice To Haves

• Previous inside sales and/or customer service experience preferred.
• Experience in multi-state, high-growth, or field-based environments.
• Advanced communication and grammar skills.
• Proficiency in Velocify and PestPac systems.

Responsibilities

• Lead and execute the primary function of handling inbound and outbound sales calls, qualifying leads, and completing phone sales.
• Manage workflows critical to operational and revenue targets, including setting up new customer accounts, maintaining current accounts, and documenting all interactions.
• Ensure accuracy and compliance in account management, payment processing, and documentation.
• Partner with sales inspectors, technicians, and platform branches to resolve issues and maintain alignment.
• Support key business cycles, including high-volume periods, by assisting with customer service-related calls and meeting/exceeding performance standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED