Inside Sales Professional

Dover Corporation•Hamilton, OH

1d•Onsite

About The Position

The Inside Sales Professional (ISP) works as part of the Customer Service team. The Inside Sales Professional will qualify, negotiate, close and process sales opportunities with "upbeat" attention to service, phone etiquette, and detail. The ISP identifies new opportunities and works to exceed team sales objectives. The ISP's position entails selling or introducing new corporate products or services to established clients. Customers communicate with the ISP to request orders, quotations, and lead times by fax, telephone, or email. The ISP's job is to build quotations on standard products, write orders and communicate pertinent information on them to customers. The primary duty involves tracking and following up on the leads the organization generates based on web marketing. The ISP handles the project execution actions and overall coordination between the Customer Service Department and Outside Sales Department.

Requirements

Must be 18 years of age, or older, and have legal status to work in the United States.
Must possess Associate or bachelor’s degree in Marketing and/or Industrial Management.
2+ years of experience performing in a customer-focused environment; experience in a manufacturing environment is preferred.
Fluent communication skills in English, both spoken and written.
Capability to use Microsoft Office applications (Outlook, Teams, Excel, Power BI); intermediate level preferred.
Ability to learn Oracle, Salesforce, and other software

Nice To Haves

Intermediate level proficiency in Microsoft Office applications (Outlook, Teams, Excel, Power BI)

Responsibilities

Develop expertise in product knowledge
Responsible for order entry of all product lines and accuracy of order entry
Alert Regional Manager and Product Manager of large quantity and/or large dollar inquiries and any new customer activity
Display an “I’m here to help” demeanor
Build customer loyalty with key distributors by maintaining intimate knowledge of their needs
Be proactive – keep customers updated, follow up on inquiries to generate sales
Run new customers through existing distributors
Maintain the Parent File for each customer
Provide accurate pricing and anticipated delivery information for OPW ES products
Provide customers with professional, accurate and timely responses
Open communication with all OPW personnel regarding team performance
Provide back up to team leader
Answer incoming calls and deal with customer and/or transfer to proper sales person
Achieve appropriate performance and quality metrics through standardized use of customer relationship management (Salesforce) and/or enterprise resource planning software (Oracle) to document and report on key activities (troubleshooting, diagnosing, corrective actions and follow-up etc.)
File all customer orders and shipments
Back up all customer service personnel

Benefits

Paid Vacation & Holidays
Medical, Dental, and Vision Insurance
401k Retirement Plan
Healthcare Flexible Spending Accounts
401(k) savings plan with employer contributions
Wellness programs
Health savings account
Company paid short-term disability and long-term disability
Company paid employee basic life and AD&D insurance
Supplemental employee and dependent life insurance
Optional accident, hospital indemnity and critical illness insurance
Adoption, surrogacy, and fertility benefits and assistance
Commuter benefits
Parental, military, jury duty, and bereavement leaves of absence
15 paid vacation days beginning at 120 hours annually
24 paid sick leave hours annually
Business travel services
Employee discounts
Employee assistance program that includes company paid counseling sessions and legal services