Inside Sales Professional

Dover Corporation•Hamilton, OH

10h•Onsite

About The Position

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV). The Inside Sales Professional (ISP) works as part of the Customer Service team. The Inside Sales Professional, will qualify, negotiate, close and process sales opportunities with “upbeat” attention to service, phone etiquette, and detail. The ISP identify new opportunities and work to exceed team sales objectives. The ISP’s position entails selling or introducing new corporate products or services to established clients. Customers communicate with the ISP to request orders, quotations, and lead times by fax, telephone, or email. The ISP job is to build quotations on standard products, write orders and communicate pertinent information on them to customers. The primary duty involves tracking and following up on the leads, the organization generates based on web marketing. The ISP handles the project execution actions and overall coordination between the Customer Service Department and Outside Sales Department.

Requirements

Must be 18 years of age, or older, and have legal status to work in the United States.
Must possess Associate or bachelor’s degree in Marketing and/or Industrial Management.
2+ years of experience performing in a customer-focused environment; experience in a manufacturing environment is preferred.
Fluent communication skills in English, both spoken and written.
Capability to use Microsoft Office applications (Outlook, Teams, Excel, Word, Power BI); intermediate level preferred.
Anticipate, understand, and respond to the needs of internal and external customers, to meet or exceed their expectations
Demonstrate independence, dependability, and flexibility to prioritize and manage work
Excellent written and oral communications skills
Strong communication, interpersonal and problem-solving skills
Positive attitude, willingness to learn and a “can-do” outlook
Maintain a professional work ethic and demeanor
Ability to quickly adapt in a fast-paced work environment
Detail oriented and well organized
Open and constructive communication with team
Willingness to accept constructive criticism
Ability to resolve conflicts
Demonstrate a professional rapport with customers and co-workers
Demonstrate an aggressive and productive approach to sales
Ability to learn Oracle, Salesforce, and other software

Nice To Haves

experience in a manufacturing environment is preferred
intermediate level preferred for Microsoft Office applications

Responsibilities

Develop expertise in product knowledge
Responsible for order entry of all product lines and accuracy of order entry
Alert Regional Manager and Product Manager of large quantity and/or large dollar inquiries and any new customer activity
Display an “I’m here to help” demeanor
Build customer loyalty with key distributors by maintaining intimate knowledge of their needs
Be proactive – keep customers updated, follow up on inquiries to generate sales
Run new customers through existing distributors
Maintain the Parent File for each customer
Provide accurate pricing and anticipated delivery information for OPW ES products
Provide customers with professional, accurate and timely responses
Open communication with all OPW personnel regarding team performance
Provide back up to team leader
Answer incoming calls and deal with customer and/or transfer to proper sales person
Achieve appropriate performance and quality metrics through standardized use of customer relationship management (Salesforce) and/or enterprise resource planning software (Oracle) to document and report on key activities (troubleshooting, diagnosing, corrective actions and follow-up etc.)
File all customer orders and shipments
Back up all customer service personnel

Benefits

Paid Vacation & Holidays
Medical, Dental, and Vision Insurance
401k Retirement Plan
Healthcare Flexible Spending Accounts
a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account
health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off, including 11 paid holidays per calendar year
15 paid vacation days beginning at 120 hours annually
24 paid sick leave hours annually
business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services