Inside Sales

Crane Engineering Sales • Kimberly, WI

1d • Onsite

About The Position

Crane Engineering is a family-oriented Midwest and East coast based company; with locations in Wisconsin and Minnesota. As a result of our growth, we have a need for an Inside Sales. The Inside Sales role supporting Service provides sales, customer service, and administrative support for Crane products and services to Account Managers, vendors, and customers. This position is responsible for coordinating service projects, preparing quotations, processing orders, supporting sales growth, and ensuring excellent customer service throughout the sales and service process. The ideal candidate is detail-oriented, customer-focused, mechanically inclined, and thrives in a fast-paced environment.

Requirements

• High school diploma or equivalent required
• 1–3 years of related customer service, inside sales, service coordination, or administrative experience preferred.
• Sales experience and/or industrial service experience preferred.
• Mechanical aptitude and ability to understand technical products and services preferred.
• Strong customer service skills with the ability to manage difficult or time-sensitive situations professionally.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Ability to work effectively under pressure and meet deadlines.
• Working knowledge of Microsoft Word and Excel.
• Ability to maintain confidentiality and professionalism.
• Understanding of invoicing, margins, and order processing preferred.
• Ability to interact professionally over the phone and build positive customer relationships.

Nice To Haves

• Associate’s degree in a related field preferred.

Responsibilities

• Provides sales and customer support for Crane products, parts, equipment, and services to internal and external customers.
• Develops and maintains product and service knowledge necessary to support assigned markets and customer needs.
• Supports Account Managers and sales staff with obtaining business opportunities and servicing customers.
• Communicates with customers regarding products, pricing, availability, delivery schedules, warranties, and service solutions.
• Prepares and delivers service and repair quotations for field service and in-house repair opportunities.
• Assists customers with alternative equipment, parts, instrumentation, and service options.
• Coordinates assigned internal and external service projects regarding scope, scheduling, and budget.
• Estimates labor and prepares project files including equipment manuals, inspection reports, and parts lists.
• Accurately enters sales orders, purchase orders, acknowledgements, invoices, shipping paperwork, warranties, credits, and returns.
• Tracks orders through the system and follows up with vendors to ensure delivery commitments are met.
• Communicates routinely with vendors to expedite orders and obtain quotations.
• Reviews and manages backorders, repeated part numbers, and order status updates.
• Processes customer billing, commissions, inventory shipments, service orders, and related documentation accurately and timely.
• Verifies accuracy of factory acknowledgements and resolves discrepancies promptly.
• Coordinates factory-generated lead feedback and customer follow-up activities.
• Works with accounting to resolve customer payment issues and vendor invoice discrepancies.
• Obtains credit information and assists with setting up new customer accounts.
• Assists in margin growth through discount negotiations, quoting strategies, and inventory decision-making.
• Responds professionally to internal and external customer inquiries while delivering excellent customer service.
• Provides backup phone and front-line support by directing callers to the appropriate department or contact.
• May perform other duties as assigned.

Benefits

• Ability to thrive in a culture that values growth, innovation, collaboration, and continuous improvement.
• Receive recognition for creating a meaningful impact on the organization’s success.
• Work-life balance; generous paid time off program; ability to participate in Flexible Workplace arrangement
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED