Inside Sales

ZIM•Itajaí, SC

About The Position

Responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads. In Charge of providing the small customers with end-to-end support and solutions.

Requirements

Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar
2 years of experience in sales/CS position
Proficient in MS Office, Excel, CRM
Advanced in English language

Nice To Haves

Working experience in a local FFW / shipping industry

Responsibilities

Compile lists of prospective customers for use as sales leads to the Sales representatives based on internal ZIM information, web data, external databases, quote inquiries, trade shows, business directories, etc.
Validate sales leads and work to support the sales representative in materializing the leads into sales.
Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
Create and update agreements
Discuss and prepare quotations for customers
Deal with client’s follow up process and problems
Solve ad-hoc problems
Cascade relevant issues and problems of the customers to CS and ensure solving
Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
Creating meeting reports in CRM
Monitor customer performance
Comply with tracking and reporting requirements
Screening of lost/new customers