Inside Sales Trainer III (Phoenix)

WM•Phoenix, AZ

3d•Onsite

About The Position

This position primarily provides a level of expertise in facilitating classroom learning, evaluating participant performance, and coaching to reinforce learning at the Phoenix Sales Center. Prepares for learning events, conducts classroom management, facilitates courseware, and conducts assessments. Implements and maintains processes, procedures and programs to ensure a positive learning experience for participants. Secondarily, this position is introduced to beginner level development of training materials and supervisor duties.

Requirements

Bachelor's Degree (accredited) in Business, Marketing, Human Resources or Education
High School Diploma or GED (accredited) and four years of relevant experience
5 years of relevant work experience delivering and facilitating training programs (in addition to education requirement)
5 years of experience with learning management systems and creating reports

Responsibilities

Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the learning intervention to ensure mastery of the training objectives
Facilitates training courseware and practice activities (group discussion, brainstorming, questioning) to ensure mastery of training objectives.
Coordinates the delivery and instruction of material for both new and existing training offerings.
Selects the appropriate learning modes (energizers, icebreakers, games, simulations, role-plays, etc.) to engage trainees in active learning to maximize on the job performance
Uses various instructional strategies (guided learning, hands on exercises, classical approaches) to ensure the content is delivered given the learning environment
Guides a group to acquire skills, make decisions, or complete tasks by use of facilitation techniques.
Uses classroom management techniques to engage trainees, manage unproductive participant behavior, respond to unexpected issues, and keep trainees focused on the task at hand
Seeks to understand the true nature of the performance gap (what it is and why it exists)
Performs needs assessments of participants during classroom instruction.
Develops a holistic view of performance problems, identifies root causes, and suggests training-based solutions.
Uses appropriate delivery skills; voice, body movement, gesture, eye contact, question handling, etc. to engage the trainees.
Works independently with project management aptitude.
Attends to all class room set up (communications, evaluations, recaps, pre-work, materials requests, LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.
Prepares and executes communication of future training.
Manages any assigned tasks or projects.
Observes, evaluates and coaches learners as needed (post-training) based on performance and engagement.
Guided by Manager, evaluates and coaches trainers based on performance and post-course feedback.
Mentors team members to improve overall success and support company key objectives.
Reviews edits and enhancements in training curriculum and materials on an as needed basis.
Participates in team planning activities to assist with implementing and training related strategic initiatives.
Assists with development of training materials.
Participates with Manager and clients to identify and prioritize training needs.
Generates training reports for key stakeholders.
Analyzes training related metrics and develops insights that highlight impact and adoption of training programs and its correlation to business outcomes.