Inside Sales Representative III

Oil States International•Oklahoma City, OK

15h•Onsite

About The Position

Oil States Piper Valve is seeking a qualified candidate for the position of INSIDE SALES REPRESENTATIVE III in Oklahoma City, OK. This role is critical in achieving innovation and meeting commitments by serving as the primary point of contact for customers. The Inside Sales Representative III will provide professional responses to customer inquiries, including quotations, order processing, and customer contact duties, to support the OSI-OKC Piper business unit’s goals.

Requirements

High School Diploma, GED, or Equivalent
Four (4) years of experience in a customer service or sales support setting.
Demonstrated proficiency with MS Word, PowerPoint and Excel.
Ability to use basic math skills to calculate margins and estimated costs.
Ability to establish and maintain constructive working relationships with people.
Strong problem-solving and business acumen skills.
Ability to manage multiple tasks and projects daily in a fast-paced manufacturing environment.
Ability to speak, write and read the English language.
Able to work independently or as part of a team on a broad variety of projects.
Willingness to work additional hours to meet tight deadlines.

Nice To Haves

Preferably in a fast-paced manufacturing environment.

Responsibilities

Receive and review customer inquiries regarding customer requirements and product utilization.
Interpret customer requests and determine the suitability of our product for the request.
Provide formal quotations to customers based on OSI-OKC Piper’s product using a discount structure or cost-plus basis.
Process customer purchase orders by entering sales orders into the Glovia system.
Provide customers with product information, order updates, or documentation as appropriate.
Investigate returns, determine if they are warranty related, and process the credit memos as appropriate to include but not limited to the negotiation of fees based on the condition and ability to resale the product.
Receive and respond to any customer complaints in a timely and professional manner.
Investigate customer complaints to determine the root cause and recommend corrective actions.
Collaborate with multiple departments to provide the customer with accurate price, delivery, and other information as needed.
Provide status updates regarding orders that are outstanding within the facility.
Assist other sales team members with quotations for non-standard products or more technical items and guiding less experienced team members.
Effectively and efficiently use time to safely perform duties.
Complete all paperwork in required manner and time.
Demonstrate a willingness to learn to produce new products, use new procedures, and embrace and support change.
Follow and support established HSE programs.
Report any unsafe situations to appropriate Management Team member if necessary.
All other duties or tasks as assigned.