Inside Sales Trainee, Kovalsky Carr - Rochester, NY

United Electric Supply•Rochester, NY

40d•$45,000 - $50,000•Hybrid

About The Position

The Inside Sales Trainee position at Kovalsky-Carr Electric Supply Co. is a developmental role designed to prepare individuals for an Inside Sales Representative position. The program involves rotating through various departments, including warehouse, counter sales, and inside sales, to gain comprehensive experience in the electrical distribution industry. Trainees will participate in training classes, webinars, and on-the-job training to understand customer needs and contribute to the company's profitability. This roadmap is structured to provide the necessary background and experience for success in a customer-facing sales role.

Requirements

Bachelor’s degree in related field preferred.
A high degree of interpersonal understanding.
Experience in effective conflict resolution.
Ability to work in a fast-paced environment.
Self-Motivated.
Proactive & driven to find new business.

Responsibilities

Learn and effectively communicate United’s value proposition to our customers.
Develop relationships with vendors to leverage for future sales calls.
Participate in self-paced web-based trainings for sales and product training, including two 6-month NAED EPEC modules to build a foundation of electrical distribution.
Work closely with internal departments, combining individual efforts to better serve the customer.
Sell to customers over the telephone and digitally, discussing their specific requirements, product information, pricing, and timeframes for product delivery.
Perform ECLIPSE sales system order entry.
Communicate technical information received from within the company or manufacturer to the customer, including long lead times or ship delays.
Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric.
Solve customer problems including but not limited to lost shipments, damaged items, returns, emergency needs, and billing issues.
Collaborate with expeditors and other internal departments to ensure a prompt, accurate delivery.
Continuously learn product and industry knowledge enabling better communication and greater sales with the customer.
Proactively alert customers of sales and special promotions to generate additional sales.
Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed.
Follow up on open quotes and provide feedback to pricing or product groups.
Keep up to date on all ECLIPSE trackers, addressed in under a day.
Process Credit Card Sales according to company policies as needed.
Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary.
Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
Perform other duties as obvious or assigned.
Adhere to all United Electric health, safety, and environmental policies.
Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk.
Complete an accident/Incident report for any safety and/or health infractions that occur or are witnessed.
Support all United Electric health, safety, and environmental policies for all employees within your branch.