Inside Sales Technical Specialist

9290 FCX Performance, Inc.•Appleton, WI

4d•Onsite

About The Position

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As an Inbound-Inside Sales Technical Specialist with FCX Performance/Simone, you will establish and expand relationships with current customers and our outside sales team. You’ll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results! In addition to competitive pay and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy: A LASTING CAREER – Career paths are available in sales, management, and operations throughout the country. Professional development and training. Team oriented company culture where it’s called work for a reason but have fun in the process. Join a local team with company backing.

Requirements

Establish and expand relationships with current customers and our outside sales team.
Determine customer's process flow control and instrumentation needs.
Provide solutions to meet customer needs.
Process orders, price and delivery inquiries.
Provide technical and application information.
Solicit customer orders.
Suggest additional products.
Process orders from quotation to collection.
Utilize FCX and vendor supplied tools/software.
Respond to customer inquiries.
Process customer orders and send acknowledgements.
Review customer purchase orders for special conditions/documentation.
Check availability and verify ship dates.
Increase order size by suggesting related items, explaining features, and checking customer’s buying history.
Process and expedite orders, customer returns and returns to vendors.
Locate product and create purchase orders.
Follow-up with vendors to ensure timely delivery.
Negotiate pricing and delivery with vendors.
Work closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
Communicate effectively and participate positively as a member of the Branch/Division inside sales team.
Maximize gross margin.
Review open customer order reports and take action on open items.
Ensure FCX gets paid for superior service, problem solving, and technical expertise.

Nice To Haves

Bachelor’s Degree preferred.
1-3+ years’ experience in Customer Service related Industry preferred.
Experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor a plus.

Responsibilities

Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
Maintains responsibility of orders from quotation to collection:
Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
Responds to customer inquiries.
Processes customers’ orders and send order acknowledgements.
Review customer purchase orders for special conditions/documentation
Checks availability and verifies ship dates.
Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
Negotiates pricing and delivery with vendors when necessary.
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.
Other duties as assigned by Management.