Inside Sales Support Specialist
QXO•Boston, MA
•$75,000 - $80,000•Onsite
About The Position
The Inside Sales Support Specialist provides operational and administrative support to the Outside Sales team while serving as a liaison between customers, vendors, warehouse operations, shipping, purchasing, and internal departments. This role plays a critical part in ensuring customer orders, quotations, purchase orders, and project documentation are processed accurately and efficiently. Working closely with Sales, Operations, Inventory, Purchasing, and Customer Service teams, the Inside Sales Support Specialist helps drive exceptional customer service, improve operational efficiency, and support profitable sales growth.
Requirements
- Excellent customer service and relationship-building skills
- Strong communication and interpersonal abilities
- Exceptional organizational and time-management skills
- Strong attention to detail and commitment to accuracy
- Ability to prioritize multiple responsibilities in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently while supporting a collaborative sales team
- Strong computer and office technology skills
- High school diploma or equivalent required
- Previous experience in inside sales support, customer service, sales administration, order processing, or related roles
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Nice To Haves
- Associate degree in Business, Sales, Construction Management, or related field preferred
- Experience within building materials, lumber, millwork, construction supply, manufacturing, or industrial distribution preferred
- Product knowledge of construction materials, building products, and industry terminology preferred
- Basic understanding of inventory management, purchasing, and order fulfillment processes
- Ability to read and interpret blueprints or willingness to learn
- Experience using ERP, CRM, or business management software (BisTrack preferred)
Responsibilities
- Provide day-to-day support to Outside Sales Representatives throughout the sales cycle
- Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently
- Assist Outside Sales Representatives with customer requests, project updates, and account support
- Support bid preparation, pricing requests, and product recommendations
- Monitor customer orders to ensure timely processing and fulfillment
- Serve as a primary liaison between Sales, Shipping, Receiving, Purchasing, Operations, vendors, and customers
- Answer incoming phone calls and emails from customers, vendors, and sales personnel
- Communicate order status, product availability, delivery schedules, and project updates
- Build and maintain positive working relationships with customers, suppliers, and internal departments
- Resolve routine customer concerns and escalate complex issues as appropriate
- Process customer orders, purchase orders, quotations, returns, and related documentation with a high level of accuracy
- Maintain organized sales files, order documentation, and customer records
- Verify pricing, quantities, product availability, and order accuracy before release
- Assist with reporting, sales documentation, and operational tracking
- Ensure compliance with company sales procedures and documentation standards
- Develop and maintain product knowledge to support customers and sales personnel
- Assist with inventory inquiries and product availability
- Support collection activities and accounts receivable follow-up when required
- Identify opportunities to improve customer service, operational efficiency, order accuracy, and sales processes
- Assist with implementation of continuous improvement initiatives throughout the sales department
- Partner with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction
- Communicate effectively with internal departments regarding project requirements and customer expectations
- Support company initiatives that improve workflow, communication, and operational performance
- Perform additional duties and projects as assigned
Benefits
- Health Care Benefits
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
