Inside Sales Support Representative

PICS TELECOM INTERNATIONAL CORP.•Rochester, NY

4d•$20 - $22

About The Position

We are seeking a motivated and organized Inside Sales Support professional to assist our sales team with day-to-day activities and provide excellent customer service. This position will work closely with customers, sales representatives, and internal departments to ensure orders, inquiries, and sales-related tasks are handled accurately and efficiently.

Requirements

Highly proficient level of computer skills including Microsoft Word, PowerPoint, Excel and Outlook
Exceptional verbal and written communication skills
Decision making, problem resolution and creative thinking skills
Excellent time management skills
Able to multi-task the activities with shifting priorities
Maintain positive working relationships with co-workers and customers

Responsibilities

Collaboratively works with sales and operations to ensure delivery of unsurpassed customer service.
Assist senior sales representatives to determine essential strategic approaches for sales
Research, procure and negotiate product availability and pricing
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Identify trends in customer purchasing to assist in targeted sales development and marketing collateral
Contact customers following sales to ensure ongoing customer satisfaction, identify additional opportunities and resolve any issues
Capture accurate and complete information and maintain record in PICS’ Customer Relationship Management system
Communicate order changes and issues to sales support department
Provide coverage for senior sales reps when necessary, which includes following up on email, quoting customers and customer service related functions
Other duties as needed assigned by management