Inside Sales Support
Courser•Miami Lakes, FL
•Onsite
About The Position
Inside Sales Support We are seeking a detail-oriented and customer-focused Inside Sales Support specialist to assist our sales team in driving revenue and delivering exceptional service to prospective and existing clients. In this role, you’ll support the sales process by preparing quotes, managing CRM data, coordinating with vendors, and helping streamline communications between internal teams and clients. The ideal candidate thrives in a fast-paced IT services environment and has experience working with MSP sales operations or similar technology-based offerings.
Requirements
- 2+ years of experience in sales support, inside sales, or sales administration—preferably in an IT, MSP, or technology services environment.
- Familiarity with quoting tools (e.g., ConnectWise Sell/Quosal, QuoteWerks) and CRM systems.
- Strong organizational skills with a high attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office 365 (especially Excel, Outlook, and Word).
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Responsibilities
- Prepare and manage sales quotes, proposals, and order forms for hardware, software, and managed services.
- Assist in RFP/RFI responses, renewals, and client onboarding documentation.
- Support contract tracking and ensure all sales documentation is accurate and up to date.
- Maintain accurate records in the CRM (e.g., HubSpot, Salesforce, ConnectWise Sell), including contacts, opportunities, and activities.
- Track sales activity metrics and generate pipeline and performance reports as needed.
- Follow up on outstanding proposals and coordinate renewals or upgrades.
- Communicate with vendors for pricing, product availability, and deal registrations.
- Support communication between the sales team, service delivery, procurement, and clients to ensure smooth order processing and implementation.
- Help schedule discovery calls, demos, and other client-facing meetings as needed.
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited vacation time
- Paid sick time
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid parental leave
- Reimbursement for ongoing education and certifications
- Learning and development programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
