Inside Sales Support (Parts)
Brown Equipment Company•Roanoke, IN
•Onsite
About The Position
At Brown Equipment Company (BEC), exceptional customer service doesn't end after the sale - it continues every day through our parts and support teams. As an Inside Sales Support team member, you'll play a key role in supporting our customers, assisting the outside sales team, and helping keep our parts operations running efficiently. This is a full-time, on-site position.
Requirements
- High school diploma or equivalent required
- ERP experience
Nice To Haves
- Previous experience in inside sales, parts, or sales support preferred
- You genuinely enjoy helping customers and finding solutions
- You are highly organized and don't let details slip through the cracks
- You can juggle multiple priorities without losing your cool
- You communicate professionally with customers, vendors and teammates
- You enjoy working in a collaborative, fast-paced environment
- You take ownership of your work and follow through
Responsibilities
- Professionally handle incoming requests from customers and the outside sales team
- Manage and support effective parts department processes to ensure internal and external customer satisfaction
- Maintain accurate parts inventory, including continuous and annual physical inventory counts
- Process parts warranty claims and returns within required timeframes
- Create purchase orders for drop shipments, rush orders, and special orders in the ERP system
- Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility
- Provide daily support to the outside sales team
- Process and expedite customer parts and sales orders
- Create, maintain, and verify parts quotes, sales orders, and service orders
- Support fulfillment of equipment quotes
- Coordinate freight logistics for equipment deliveries related to service and sales
- Develop and maintain strong working relationships with vendors and manufacturers
- Ensure accurate and complete information is captured in the ERP system
- Communicate opportunities or issues requiring additional attention to the outside sales team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
