Inside Sales Supervisor

Rumpke Waste & Recycling•Columbus, OH

5d•Onsite

About The Position

The Inside Sales Supervisor plays a key role in providing daily hands-on, in-office, leadership for all lines of business and activities that are handled by Inside Sales staff. The Supervisor ensures prompt, efficient, quality service by effectively overseeing the dynamics, KPIs, Retention, and Sales activity of the Inside Sales Team.

Requirements

Proven and demonstrated excellent customer service skills, ability to be persuasive with customers keeping customer satisfaction as a guiding factor
Ability to motivate team and deal effectively with performance expectations and issues to excel above standards through proven leadership skills
Strong organization skills and attention to detail
Exceptional judgment and decision-making skills in areas of personnel management
Ability to successfully coach and develop associates
Professional demeanor and telephone etiquette skills
Analytical/problem solving skills
Strong computer proficiency in Windows and Microsoft applications
3-4 years’ experience in a high volume Inside Sales, Sales Support, Administrative, or similar, required
Previous experience using a company wide CRM or database management system
Legally eligible to work in the United States
Must be able to read and speak the English language

Nice To Haves

Previous supervisor/management experience highly preferred

Responsibilities

Manage inside sales staff and all applicable lines of business and sales related functions
Coach, train, and motivate associates to ensure the best possible experience with new, existing and/or future customers when purchasing or having existing service with Rumpke
Oversee all lines of business and source of business, inbound, outbound, digital, referral and all other possible sources leads
Communicate and drive important information with other departments and management to resolve issues and drive work
Oversee all training and development, to include but not limited to Sales closing, sales retention, sales negotiation, sales efficiency, sales system (CRM) utilization and effectiveness
Monitor, own, and report on all KPIs and results as well as opportunities for training, compliance, gains and losses and sales goals
Maximize the closing of all lines of business opportunities through all available lead sources
Support and grow all lines of business revenue with high-quality customer service, sales, and retention activities
Regularly manage and audit database/CRM
Identify solutions and implement efficiencies in processes where applicable to improve overall activities
Oversee and support all administrative requirements and compliance with Inside Sales team on all lines of business
Provide strong leadership to the inside sales team by setting clear performance expectations, leading by example, coaching representatives on sales techniques and pipeline management, and fostering a collaborative, results-driven team culture
Perform other duties as assigned