Inside Sales Supervisor

WEG • Wausau, WI

1d

About The Position

Marathon Electric is seeking an experienced Inside Sales Supervisor to lead and support our Inside Sales team. This is a hands-on leadership role for someone who enjoys developing people, improving processes, solving customer challenges, and helping a team deliver an exceptional customer experience. The Inside Sales Supervisor will oversee the day-to-day performance of assigned team members while working closely with the Inside Sales Manager and other departments across the organization. The ideal candidate brings a strong combination of people leadership, customer service, sales experience, problem-solving skills, and continuous improvement mindset.

Requirements

• 5+ years of relevant experience in inside sales, customer service, sales support, or a related environment
• Previous leadership, supervisory, team lead, or people-management experience
• Strong understanding of sales and customer service principles
• Demonstrated ability to coach, develop, and motivate team members
• Strong organizational, time-management, and problem-solving skills
• Excellent written and verbal communication skills
• Customer-focused approach with strong attention to detail
• Ability to analyze situations, take initiative, and recommend solutions
• Proficiency with Microsoft Office
• Professional phone and customer communication skills
• High school diploma or GED required

Nice To Haves

• Technical aptitude, particularly within electrical or mechanical products, is beneficial
• Finance-related experience is a plus
• Associate degree or equivalent relevant education/experience preferred

Responsibilities

• Lead, coach, train, and develop members of the Inside Sales team
• Manage team performance, workload, priorities, and sales goals
• Provide ongoing feedback, mentoring, and performance support
• Help interview, hire, onboard, and train new team members
• Maintain a strong team focus on customer service and responsiveness
• Identify opportunities to streamline processes and eliminate non-value-added activities
• Develop and implement tools, training, and standardized processes that improve team effectiveness
• Partner with supervisors and managers across departments to strengthen communication and support both internal and external customers
• Participate in department-level improvement initiatives and special projects
• Remain actively involved in inside sales activities, including customer calls, quotations, pricing, ship dates, and order-related questions
• Address employee concerns, resolve problems, and support a positive and accountable team environment
• Keep the Inside Sales Manager informed of team performance, operations, and emerging needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED