Inside Sales Supervisor

Next Supply • Vaughan, ON

8d • Onsite

About The Position

The Inside Sales Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating inside sales activities, and ensuring seamless customer service and technical support. At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work. To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Requirements

• Ability to consistently model Next’s core values and character expectations listed above.
• Leadership skills and the ability to work well in a team environment, and model Next values.
• Excellent written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Strong problem-solving & prioritization skills.
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat.
• High School Diploma or equivalent.
• Minimum 5 years of Inside Sales experience.
• Valid Driver’s Licence.

Nice To Haves

• Knowledge of plumbing systems and plumbing products is an asset.

Responsibilities

• Assist in leading the Inside Sales Team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.
• Allocate and coordinate inside sales activities (e.g. order management, sales, customer services etc.); work with other departments to coordinate requests and resolve operational issues.
• Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations.
• Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions.
• Ensure follow up on open orders, quotations, and requests to maintain an updated order report.
• Build and maintain customer relationships by offering product knowledge and assistance.
• Troubleshoot and resolve customer issues.
• Maintain in-depth product knowledge, applications services and processes.
• Support team members and assist the order desk with phone and email customer care issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED