Inside Sales Specialist

Daikin•Stamford, CT

1d•Onsite

About The Position

The Inside Sales Specialist is responsible for managing inside sales quotations, purchase orders, and providing excellent customer service. This role acts as a liaison between customers and various departments, ensuring customer satisfaction and efficient order processing. The specialist will also support outside sales efforts and maintain up-to-date knowledge of company products and systems.

Requirements

Qualified Applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Maintain current knowledge of ABCO’s: Product lines, Prices, Delivery times, Drop ship items, Promotional/marketing programs.
Utilize SxE to: Retrieve customer information, Obtain stock status information, Check purchase order status, Change/adjust existing purchase orders, Ensure that the proper codes are used for retrieving and inputting information, Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.

Responsibilities

Receive and process customer requests for price quotations, providing immediate quotations for price book items and preparing quotations for non-standard items.
Manage purchase orders, including receiving requests for new orders, changes, adjustments, and cancellations.
Check customer credit statuses with the credit department for rush orders.
Provide follow-up assistance to customers regarding orders, including tracing status, providing pertinent information, and coordinating with manufacturers to meet delivery requirements.
Communicate pertinent information to appropriate personnel in other departments.
Maintain files of active orders and post relevant activity.
Achieve and maintain a professional and positive rapport with customers by providing excellent service.
Act as a liaison between customers and other departments, providing requested information or routing requests.
Maintain records of customer interactions and transactions.
Obtain details of customer complaints and ensure prompt and professional resolution.
Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills.
Follow up to ensure customer issues are resolved.
Refer unresolved customer grievances to the Branch Manager or appropriate supervisor.
Provide accounting with necessary paperwork for credits or debits.
Act professionally and ethically.
Support the efforts of outside Sales Account Managers, Branch Managers, and customers.
Perform counter and branch functions on a fill-in basis as necessary.
Manage the relationship and liaise between the AER team and branch staff.
Maintain current knowledge of ABCO's product lines, prices, delivery times, drop ship items, and promotional/marketing programs.
Participate in training and seminars as required.
Utilize SxE (Computer System) to retrieve customer information, obtain stock status, check purchase order status, change/adjust orders, and check computer runs for delivery information.