Inside Sales Specialist

ZIM•Jersey City, NJ

16d•Onsite

About The Position

The Inside Sales Specialist will support the Account Owner efficiently and effectively in day-to-day operations. This role acts as the internal point of contact for customers, handles customer requests, and manages back-office related activities. The position involves researching and preparing materials for customer meetings, preparing and sending quotations, proposals, and contracts, and supporting sales targets and booking forecasts. The specialist will also assist in solving customer issues, provide administrative information, and follow up on inquiries. Additionally, the role includes cargo readiness follow-up, compiling lists of prospective customers, and identifying/reaching out to customers for new services or promotions. A key part of the role is making outbound lead follow-up calls to potential and existing customers to qualify leads for Account Owners.

Requirements

Minimum 2 years of proven experience in sales or marketing position
Proficient in MS Office, Excel in particular
Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)

Nice To Haves

Academic education. Economics/ Business Management/ Marketing/ Logistics/ International Negotiation - Advantage
Working experience in a local FFW / global company / shipping industry - Advantage

Responsibilities

Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
Prepare, update and send quotations (including rate requests from other ZIM departments/agencies)
Prepare and send approved proposals and contracts
Support Account Owner in Sales Targets and Booking Forecast processes
Prepare materials for weekly meetings with Sales Director and the sales team
Develop relationships with relevant contacts from the customer side
Assist in solving and follow-up on customer issues and complaints
Provide customers with administrative information on their account
Forward and follow-up telephone and email inquiries to other departments within ZIM
Inform customers on changes in different topics such as: rates, schedule, new shipping methods, etc.
Schedule meetings with existing and potential customers and occasionally join them
Cargo readiness follow up: perform daily and/or weekly follow up on future bookings under respective AO portfolio to ensure customers are performing as per their forecast and if not, that our systems are updated accordingly
Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, and inquiries, trade shows, aged leads, business directories, etc.
Identify and reach out to existing customers and prospects when new services / promotions are relevant
Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Account Owners)