Inside Sales Specialist

IDEX Corporation•Denver, CO

72d•$67,400 - $101,000•Onsite

About The Position

The Inside Sales Specialist is responsible for driving revenue growth for a list of defined Industrial accounts. This role will support the NA Industrial team by providing day to day quoting, customer support, customer lead follow-up and case resolution for a defined and potential list of Industrial customers. This role will be an active sales team member helping build on BAND-IT’s 80 plus year history of providing high quality products and delighting our customers.

Requirements

Excellent interpersonal skills, professional, positive, and courteous manner.
Strong written and verbal communication skills.
Demonstrated ability to convey ideas and solutions to others.
Effective time management and decision-making ability.
Ability to adapt to different customer personalities and changing situations.
Strong active listening skills.
Ability to understand and show compassion towards the customers.
Demonstrated ability to identify issues and find effective solutions.
Strong attention to detail.
Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)
CRM Experience.
High School Diploma or GED, required.
2+ year experience in an inside sale, customer service, or a similar client-facing role, required.

Nice To Haves

Phone sales experience preferred.

Responsibilities

Identify and support new business opportunities and accounts in designated territory.
Respond to day-to-day inquiries (standard product quoting, order status & tracking).
Maintain a pipeline of sales opportunities utilizing the company CRM.
Collaborate with sales manager to develop strategies for targeting specific opportunities and maximize outreach efforts.
Monitor customer performance and identify opportunities to increase revenue.
Recommend special order pricing and profit margin determinations.
Recommend products to customers, based on customers' needs and interests.
Participate in outbound prospecting calls to support growth initiatives.
Conduct follow-up with leads and existing customers to ensure satisfaction and identify additional sales opportunities.
Respond to customer questions and concerns.
Enter and update customer information in the company CRM database.
Process order changes and expedited orders following standard procedures.
Foster a continuous improvement mindset.
Perform other related duties as assigned.