Inside Sales Specialist
About The Position
As part of our Inside Sales team, you will help support our internal team, providing a premium customer experience. You demonstrate this through responsive ownership, your knowledge of customer needs and by processing orders accurately & efficiently. You make the difference for our customers & internal team on a daily basis! ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.
Requirements
- High School Diploma or equivalent
- Three (3) years or more experience in a similar role
- Microsoft Office Suite experience required
Nice To Haves
- WebEx experience preferred
- ERP system experience preferred
Responsibilities
- Exceeding customer expectations through accuracy and expediency
- Provide a consistent customer experience through a thorough knowledge of processes and product lines
- Increase your knowledge through training, both vendor supplied and internal
- Oversee the entire order process, even cancellations
- Pro-actively reach out to customers to understand needs or concerns
- Seek to fill orders as quickly as possible, evaluating options to ensure customer receive items when needed
- Maintain clear documentation to ensure consistent customer attention
Benefits
- comprehensive medical/dental/vision programs
- life insurance
- disability insurance
- paid time off programs
- retirement savings plan with a company match
- wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
