Inside Sales Specialist - Part Time

STOBER DRIVES INC•Maysville, KY

23h•Onsite

About The Position

Performs a wide range of duties focused on providing our customers the best buying experience and growing STOBER revenue. This person might be described as a people person who can multi-task and is very detail-oriented. This includes finding the best solution for the customer, selling STOBER’s value, quote and order processing, fielding phone calls, follow-up on quotes and leads, and navigating the CRM to access and create customer data to better serve the customer. Support STOBER’s Purpose, Vision, Mission, Values, Metrics.

Requirements

Sales or Customer Service Experience
AA/AAS in Business is a plus but not required
CRM and ERP experience is a plus

Responsibilities

Lead and quote follow up, helping customers along the buying process, growing STOBER Revenue.
Conversion Rate of Quotes to Orders – Be an expert consultant
Assist customer with correct technical drive solutions
Warranty return goal: < 0.5%
Answer phone within 3 rings; 95% of time
Correct Pricing; 100% of time
On-time Quote and quote follow up (metric TBD)
CRM Data Entry, Navigation, and Extraction
SAP Data Entry – Quote and Order Processing
Communication: Single Point of Contact (SPOC) for regional customers
Balance phone calls, emails, and chat features using appropriate etiquette
Proficient in Outlook, Excel, and Word
Use of communication and sales tools: SAP, FITS, TL, Braintrust, STOBERU, etc.
Product Knowledge: Attend training opportunities to learn the various products
Some travel with the Outside Sales Team
Able to use the web to locate information to send to customers: assembly instructions, oil levels, dimensional data, etc.
Catalog knowledge, nomenclature, Product identification
Self-Development: Proficient in Leadership tools, especially TL, implement regularly
Learning formalized: Leadership, Interpersonal, Technical, STOBER policies, etc.