Inside Sales Specialist - Atlanta, GA

NCR Corporation•Atlanta, GA

12h•Onsite

About The Position

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining, headquartered in Atlanta, Georgia, and serving customers in more than 35 countries worldwide. As an Inside Sales Specialist, you will be one of the primary points of contact for our clients and internal teams, ensuring client needs are met and their expectations exceeded. You will play a critical role in driving client satisfaction, retention, and advocacy. This involves nurturing client relationships through effective communication via calls and emails, and providing guidance to clients, both reactively and proactively, supporting their needs and business requirements. The role requires agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes. Deep customer empathy is essential for addressing a myriad of questions with different levels of complexity from both customers and internal sources, and for driving the fastest resolution to ensure customer happiness.

Requirements

Demonstrated success in working with teams and driving results to achieve targets
Strong relational skills to positively communicate with people from diverse backgrounds and experiences
Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives
Experience identifying, innovating, and implementing best practice techniques and interventions
Communication skills that create positive impact and engagement (written, verbal and presentations)
Strong problem-solving abilities and adaptability
Proactive and self-motivated mindset with a passion for delivering an exceptional client experience
Thrives in a fast-paced environment that believes in accountability and continuous improvement
Detail oriented with ability to identify potential issues, recommend and implement resolution plans
Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills

Nice To Haves

2 years of experience in a professional setting
Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce)
Proficiency in virtual communication tools such as MSFT Teams or Zoom

Responsibilities

Nurturing client relationships through effective communication via calls and emails
Providing guidance to clients, both reactively and proactively, supporting their needs and business requirements
Show agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes
Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing
Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables
Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization
Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans
Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process
Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience
Owns the internal communication with all stakeholders, ensuring effective client communications
Ensures curriculum and interventions are in alignment
Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression
Identifies and implements best practices to increase overall operational effectiveness
Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services
Produces reports of program status throughout the client’s life cycle