Inside Sales Specialist - Pipeline Not Currently Hiring

Kincaid's Is Music•Springfield, MO

8d•Onsite

About The Position

This position is not currently open. We are accepting applications for future opportunities and potential placement in other roles. Kincaid’s Music helps students, parents, educators, and musicians make confident decisions about instruments, rentals, upgrades, and accessories. Many customers know what they want to play, but not what they need to succeed. Your role is to guide them with clarity, confidence, and follow-through. This is inside sales, not a cashier role. Throughout the year, we serve parents navigating band and orchestra programs, students choosing or upgrading instruments, and guitar, drum, digital piano, and pro audio customers in-store. Many feel unsure or overwhelmed. Your job is to understand their situation, guide them well, and close the loop.

Requirements

Background in music (band, orchestra, private study, or equivalent experience)
Comfort standing and staying active most of the day
Ability to learn product details and apply them confidently
Comfort using CRM and software tools (G Suite, ActiveCampaign, Podium, Freshdesk)
Reliable attendance and punctuality
Willingness to be paid partly on performance

Nice To Haves

Avoid follow-up
Dislike accountability or feedback
Expect customers to decide without guidance
Have no connection to music
Want a low-pressure, clock-punching role

Responsibilities

Guide customers in-store, by phone, email, text, and chat
Ask good questions and listen carefully to recommend solutions that actually fit
Learn our instruments, rentals, accessories, and programs well enough to be a trusted expert
Follow up consistently until the customer is fully taken care of
Create reviews, referrals, and repeat customers through great service
Look for sales opportunities instead of waiting for traffic
Document conversations clearly so the team stays aligned