Inside Sales Specialist

Airgas•Duluth, GA

2d•Onsite

About The Position

Airgas is hiring an Inside Sales Specialist in Duluth, GA. This role focuses on generating and maintaining sales, gross profit growth, and new account activation through dedicated outreach and engagement with customers primarily via telephone. The Specialist will maintain and grow existing customer sales volume, connect with prospective customers for new business, and actively manage their sales pipeline. Collaboration with Regional Company District Managers, Store Personnel, and field colleagues is essential. The role involves growing the business to achieve specific title promotion levels as outlined in the Total Access Career Paths document. The Inside Sales Specialist will cultivate existing customer relationships, support gross margin growth, and achieve new customer attainment by managing a portfolio of customers and prospects assigned in SAP. Business will be gained through thoughtful customer interaction, collaborative negotiation, and strategic portfolio management using the company's CRM system.

Requirements

High School Diploma or GED equivalent required
Prior sales experience/customer service at Airgas
Strong self-motivation
Ability to interact well with others
Able to work well as a member of a team
Excellent communication and negotiation skills
Ability to work independently and under pressure to meet deadlines
Occasional travel required

Nice To Haves

College degree preferred
Industrial distribution or knowledge of PPE, Welding and Gases preferred

Responsibilities

Make outbound telephone calls to stay connected with existing customers and welcome new account prospect opportunities.
Manage your portfolio effectively by connecting with customers at regular intervals (monthly).
Receive inbound phone calls from customers, providing courteous, professional service to ensure an exceptional experience.
Guide conversation paths through collaborative negotiation of fair pricing while supporting Airgas value and growth.
Attend training sessions offered to remain current on product knowledge, market insights, sales skills, software changes, and new procedures.
Use the company’s enterprise resource planning system, SAP, to document sales quotes and orders.
Accommodate customer returns and credits attentively.
Partner with the BSC Credit Department to maintain accurate accounts so that payment details reflect correctly.
Use the company’s CRM system, Salesforce.com, as a sales planning tool, including building comprehensive customer profiles and logging contact details and capturing key insights.
Utilize value-added tools such as e-market capabilities, airgas.com, marketing materials, and the Field Specialist Network when beneficial to meet customer needs.
Partner with Sales Managers to grow communication strengths through collaborative coaching.
Collaborate on budgeting and portfolio planning.
Assist with welcoming, training, or mentoring peers upon request.
Be an engaged, supportive participant in Team and Departmental Meetings.
Perform all other position-related contributions as needed.