Inside Sales Specialist - Industrial Supplies

EquipmentShare•Odessa, TX

8d•Onsite

About The Position

Inside Sales Specialist - Industrial Supplies at EquipmentShare is responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited answering inbound phone calls, corresponding with customers via e-mails and other customer ordering portals. Timely processing of quotations and estimates, providing status updates, tracking information, processing returns and resolving return and credit requests. From time-to-time you will also be asked to assist with warehousing and fulfilment duties as well.

Requirements

Handle customer inquiries with a sense of urgency.
Must be detail oriented and accurate.
Must have strong verbal and written communication skills.
Multitask, prioritize and manage time effectively.
Must be dependable.
Must be a self-starter.
Problem Solving

Responsibilities

Streamline order processing, adeptly manage blanket orders, quotations, and release schedules through Company systems.
Thoroughly review orders for availability, accuracy, and pricing discrepancies
Promptly inform customers of shipping dates and professionally address any potential delays
Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
Maintain the customer database by adding new accounts and meticulously verifying the accuracy of existing ones.
Respond to customer inquiries and complaints promptly and professionally, showcasing exceptional customer service skills.
Identify opportunities for upselling or cross-selling products and services to elevate customer satisfaction.
Serve as the primary point of contact for assigned accounts, cultivating trust, identifying growth opportunities, and documenting best practices.
Demonstrate a deep understanding of products to effectively assist customers, leveraging comprehensive product knowledge.
Collaborate seamlessly with team members to meet and exceed customer needs.
Uphold the highest standards of safety in both office and warehouse environments, ensuring strict adherence among colleagues.
Other duties as required

Benefits

Monthly Family Dinner Night
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities