Inside Sales Representative - Industrial Supplies & Tooling

Productivity Inc • Richardson, TX

5d • $30 - $37 • Onsite

About The Position

Productivity Inc. is looking for an experienced Industrial Distribution Customer Service Specialist or Inside Sales Representative to join our Cutting Tools & Industrial Supplies team. This is a customer-facing, technical support and account service role—not a cold-calling sales position. You will leverage your knowledge of industrial supplies, cutting tools, and distributor operations to help our manufacturing customers succeed. If you have a background working at an industrial distributor (such as Grainger, MSC, PT Solutions, etc.) and want to grow your career with a highly respected technical distributor, we want to meet you.

Requirements

• 3+ years of customer service, inside sales, or counter sales experience within an industrial distributor (e.g., Grainger, MSC, PT Solutions, Fastenal, or similar).
• Strong familiarity with industrial supplies, vendor-managed inventory, or cutting tool product lines.
• Proficiency with distributor ERP and inventory management systems.
• Excellent communication skills, a professional phone presence, and a genuine desire to solve customer problems.
• Strong computer skills and the ability to learn highly technical product catalogs.

Nice To Haves

• Hands-on CNC machining experience or a basic understanding of milling, turning, drilling, and cutting tool manufacturers (Sandvik, Kennametal, Iscar, etc.) is a major plus, but not required—we will train the right distribution professional.

Responsibilities

• Deliver exceptional day-to-day customer service, managing inbound inquiries via phone, email, and over-the-counter interactions.
• Process customer orders, prepare quotes, manage will-call requests, and provide general order assistance.
• Help manufacturing customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Coordinate with our technical team to recommend tooling solutions based on workpiece material and machining applications.
• Continuously expand your technical tooling knowledge through manufacturer-led training and product education.

Benefits

• Competitive pay: $30-$37 per hour, depending on experience
• Annual incentive opportunities
• Medical, dental, vision, life, and disability insurance beginning on your first day
• 401(k) with Company match
• Paid vacation and personal time
• Tuition reimbursement
• Employee Assistance Program
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed