Inside Sales Specialist - Industrial Supplies
About The Position
EquipmentShare is seeking an Inside Sales Specialist - Industrial Supplies for their rental facility in Fort Worth, TX. This role is responsible for providing front-line, hassle-free service to customers through multiple channels, including answering inbound calls, responding to emails, and managing customer ordering portals. Key duties involve processing quotations and estimates, providing status updates and tracking information, handling returns, and resolving credit requests. The position may also require assisting with warehousing and fulfillment duties. The company aims to transform the construction industry through innovative technology and exceptional customer support.
Requirements
- Handle customer inquiries with a sense of urgency.
- Must be detail oriented and accurate.
- Must have strong verbal and written communication skills.
- Multitask, prioritize and manage time effectively.
- Must be dependable.
- Must be a self-starter.
- Problem Solving
Responsibilities
- Streamline order processing, adeptly manage blanket orders, quotations, and release schedules through Company systems.
- Thoroughly review orders for availability, accuracy, and pricing discrepancies.
- Promptly inform customers of shipping dates and professionally address any potential delays.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Maintain the customer database by adding new accounts and meticulously verifying the accuracy of existing ones.
- Respond to customer inquiries and complaints promptly and professionally, showcasing exceptional customer service skills.
- Identify opportunities for upselling or cross-selling products and services to elevate customer satisfaction.
- Serve as the primary point of contact for assigned accounts, cultivating trust, identifying growth opportunities, and documenting best practices.
- Demonstrate a deep understanding of products to effectively assist customers, leveraging comprehensive product knowledge.
- Collaborate seamlessly with team members to meet and exceed customer needs.
- Uphold the highest standards of safety in both office and warehouse environments, ensuring strict adherence among colleagues.
- Other duties as required.
Benefits
- Monthly Family Dinner Night
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
