Inside Sales Specialist (Expeditor) - Parts

Pacific Power Group • Kent, WA

2d • $26 - $30 • Hybrid

About The Position

MSHS Pacific Power Group is seeking a motivated, customer focused Inside Sales Specialist (Expeditor), Parts to support our growing marine and power generation business. The Inside Sales Specialist / Expeditor provides remote sales and administrative support for the OTC Parts Team. This role is responsible for supporting the sales process from quotation through payment, ensuring timely customer follow-up, order processing, invoicing support, and issue resolution while delivering exceptional customer service. The role involves conducting follow-up on customer estimates and quotations, providing invoicing support, preparing parts estimates, processing customer payments, assisting with payment inquiries, processing Return Material Authorizations (RMAs), preparing and processing customer credits, expediting customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery, communicating order status, shipment updates, and any delays to customers proactively, maintaining accurate customer, order, and sales records within the ERP/CRM system, responding to customer inquiries via phone and email, collaborating with the OTC Parts Team to ensure efficient order processing and high customer satisfaction, identifying and resolving customer issues while maintaining strong customer relationships, and supporting additional inside sales and administrative functions as assigned. It also includes running daily invoice reports and adding inbound and outbound freight charges to customer orders before invoicing occurs, and being responsible for invoicing accuracy. Additionally, the role involves maintaining customer records, quotes, pricing, and sales activities within CRM and ERP systems, preparing and distributing customer communications, proposals, and commercial documentation, tracking customer inquiries, technical requirements, pricing updates, and sales opportunities, and ensuring all sales documentation is complete, organized, and compliant with company standards. Sales operations include partnering with Outside Sales, Service, Operations, Purchasing, Engineering, Marketing, and Finance, coordinating with suppliers and internal teams regarding product availability, lead times, and order fulfillment, assisting with forecasting, territory support, pipeline management, customer segmentation, and sales reporting, and supporting the onboarding and development of new sales team members. Compliance and continuous improvement involve maintaining accurate documentation to support pricing governance, audits, and commercial compliance, assisting with sales dashboards, pipeline summaries, forecasts, and customer activity reporting, recommending improvements to sales processes, CRM utilization, reporting tools, and workflow efficiency, and supporting the development of standardized sales procedures and best practices.

Requirements

• Excellent customer service, communication, and relationship-building skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and critical thinking skills.
• Professionalism, integrity, and sound judgment.
• Ability to work independently while collaborating effectively across departments.
• Proficiency with Microsoft Office Suite and CRM software.

Nice To Haves

• Bachelor's degree Business Administration, Sales, Marketing, Communications, or a related field, or equivalent work experience.
• 2–5 years of experience in inside sales, technical sales, customer service, sales support, or a related commercial role.
• Experience in industrial equipment, marine, power generation, diesel engines, heavy equipment, or related industries.
• Experience using CRM platforms, ERP systems, quoting tools, product databases, and customer communication software.
• Experience supporting pricing governance, compliance initiatives, or internal audits is a plus.
• Strong understanding of inside sales processes, customer lifecycle management, and commercial operations.
• Ability to interpret customer requirements, technical product specifications, and sales data.

Responsibilities

• Conduct follow-up on customer estimates and quotations to encourage order completion and maintain customer engagement.
• Provide invoicing support by reviewing, preparing, and resolving invoice-related questions or discrepancies.
• Prepare parts estimates to customers.
• Process customer payments and credit card transactions accurately and securely.
• Assist customers with payment inquiries and coordinate with accounting as needed.
• Process Return Material Authorizations (RMAs) and coordinate product returns with customers and internal departments.
• Prepare and process customer credits in accordance with company policies.
• Expedite customer orders by monitoring order status and working with vendors, warehouse personnel, and shipping teams to ensure on-time delivery.
• Communicate order status, shipment updates, and any delays to customers proactively.
• Maintain accurate customer, order, and sales records within the ERP/CRM system.
• Respond to customer inquiries via phone and email in a professional and timely manner.
• Collaborate with the OTC Parts Team in Fort Lauderdale to ensure efficient order processing and high customer satisfaction.
• Identify and resolve customer issues while maintaining strong customer relationships.
• Support additional inside sales and administrative functions as assigned.
• Run daily invoice reports and adding inbound and outbound freight charges to customer orders before invoicing occurs.
• Responsible for invoicing accuracy.
• Maintain customer records, quotes, pricing, and sales activities within CRM and ERP systems.
• Prepare and distribute customer communications, proposals, and commercial documentation.
• Track customer inquiries, technical requirements, pricing updates, and sales opportunities.
• Ensure all sales documentation is complete, organized, and compliant with company standards.
• Partner with Outside Sales, Service, Operations, Purchasing, Engineering, Marketing, and Finance to deliver exceptional customer experiences.
• Coordinate with suppliers and internal teams regarding product availability, lead times, and order fulfillment.
• Assist with forecasting, territory support, pipeline management, customer segmentation, and sales reporting.
• Support onboarding and development of new sales team members as needed.
• Maintain accurate documentation to support pricing governance, audits, and commercial compliance.
• Assist with sales dashboards, pipeline summaries, forecasts, and customer activity reporting.
• Recommend improvements to sales processes, CRM utilization, reporting tools, and workflow efficiency.
• Support the development of standardized sales procedures and best practices that improve customer service and operational performance.

Benefits

• Competitive pay of $26.00–$30.00 per hour, based on experience
• Monday–Friday schedule with standard business hours
• Opportunities for career growth and professional development
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) with company contributions (eligible plans)
• Flexible Spending Accounts (FSA)
• Company-paid Basic Life and AD&D Insurance
• Company-paid Short-Term Disability
• Voluntary Long-Term Disability
• Voluntary Supplemental Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Referral Bonus Program
• Ongoing training and professional development
• Collaborative, team-oriented culture
• Opportunity to work with industry-leading marine and power generation products and technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree