Inside Sales & Service Representative
Hajoca Corporation•Austin, TX
•Onsite
About The Position
Moore Supply Company, a trade name of Hajoca Corporation, is seeking an Inside Sales & Service Representative for their Austin, TX location. This role is ideal for individuals who take pride in providing excellent customer experiences, are outgoing, knowledgeable, service-oriented, and possess the determination to close sales and build lasting relationships. The company is a large, privately-held wholesale distributor of plumbing, heating & cooling, and industrial supplies, operating in a decentralized environment where each location functions like a small business.
Requirements
- 1 year of experience in customer service or inside sales; contractor sales preferred.
- Knowledge of products sold in the Profit Center preferred.
- Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
- Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
- Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
- Build influential relationships and trust with customers and vendors through open and interactive communication.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
- Be able to build positive working relationships and inspire teamwork with co-workers.
- Be able to learn and operate the computer related systems used to process orders.
- Be able to learn to operate warehouse material-handling equipment.
- Read, write, speak, and understand English.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Responsibilities
- Meet or exceed sales targets.
- Work with the Profit Center Manager to establish revenue and margin targets.
- Accurately process Sales Orders and Bids generated through telephone sales transactions.
- Assist customers who pick up their order at our Profit Center.
- Find innovative ways to grow sales with existing customers and become their trusted advisor.
- Generate sales leads that develop into new customers.
- Identify opportunities for value-added services and articulate solutions.
- Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
- Support Counter and Outside Sales activities and all Profit Center activities as part of the Profit Center team.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Benefits
- Profit-Sharing Program
- Medical coverage
- Dental coverage
- Vision coverage
- Prescription coverage
- Accident coverage
- Hospital Indemnity coverage
- Critical care coverage
- Life insurance
- Long Term Disability
- Pre-tax accounts for healthcare
- Pre-tax accounts for dependent care
- Pre-tax accounts for commuter benefits
- Paid vacation
- Paid holidays
- Paid sick time
- Paid pregnancy leave
- Paid parental leave
- Paid day of community service
- 401(k)
- Retirement cash account with company contributions
- Targeted training programs focused on personal and professional growth
- Company wellness program
- Employee discounts
- College tuition benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
