Inside Sales & Service Representative

Hajoca•Houston, TX

About The Position

The Inside Sales & Service Representative supports sales and customer service at a Profit Center. The role processes telephone-generated sales orders and bids, assists customers picking up orders, grows sales with existing customers, develops new customer leads, and identifies opportunities to recommend value-added services and solutions. The representative also helps resolve customer issues and supports counter, outside sales, and other Profit Center activities. The position works with the Profit Center Manager to establish revenue and margin targets and is responsible for meeting or exceeding sales targets. It also involves communicating potential customer credit risks to the Profit Center Manager and Credit Manager, completing assigned safety and compliance training, and performing other related duties as assigned.

Requirements

At least 1 year of experience in customer service or inside sales.
Effectively use Microsoft Office software, including Outlook, Word, and Excel, for email communication, weekly sales plans, call reports, customer contact files, and customer data analysis.
Demonstrate outstanding customer service, telephone and verbal communication, and listening skills.
Build influential relationships and trust with customers and vendors through open, interactive communication.
Ask probing questions to understand customer needs, overcome objections with profitable recommendations, explain value-added services, and ask for and close the sale.
Build positive working relationships and encourage teamwork with co-workers.
Learn and operate computer-related systems used to process orders.
Read, write, speak, and understand English.
Perform addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

Nice To Haves

Contractor sales experience.
Knowledge of products sold in the Profit Center.
Product knowledge to answer customer questions and identify opportunities to upsell or cross-sell.
Ability to learn to operate warehouse material-handling equipment.

Responsibilities

Meet or exceed sales targets established by the Manager.
Work with the Profit Center Manager to establish revenue and margin targets.
Accurately process sales orders and bids generated through telephone sales transactions.
Assist customers who pick up their orders at the Profit Center.
Find ways to grow sales with existing customers and serve as their trusted advisor.
Generate sales leads that develop into new customers.
Identify opportunities for value-added services and explain the company's solutions.
Investigate and resolve customer problems, address pricing deductions and material returns promptly and according to company policies and procedures, and follow up to confirm resolution and customer satisfaction.
Support counter sales, outside sales, and other Profit Center activities as part of the team.
Communicate customer business changes that could create credit risk to the Profit Center Manager and Credit Manager.
Complete required safety and compliance training programs as assigned.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.