Inside Sales/ Customer Service Representative

SunSource•Abilene, TX

1d•Onsite

About The Position

The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Requirements

High school diploma or equivalent
Good working knowledge of engineering principals, solid modeling, welding and fabrication
Knowledge of industrial hose, gasket and piping required
Must be able to successfully function in a fast paced, high volume environment
Microsoft Office tools such as Word, Excel
Solid works

Nice To Haves

Associates degree or higher is preferred

Responsibilities

Sell industrial hose, gasket and piping products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
Conduct technical research and work with customers to bring to market viable solutions
Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
Follow orders through the process from door to door, solving any problems along the way
Manage all files including purchase orders, drawings, specifications and models