Inside Sales Representative - Construction Supply

NEFCO Construction Supply LLC • East Hartford, CT

1d • Onsite

About The Position

The Inside Sales Representative plays a key role in supporting contractor customers, driving branch sales growth, and delivering an exceptional customer experience. This position is responsible for managing quotes and orders, supporting project needs, and partnering closely with outside sales, purchasing, and operations teams to keep customers moving. This is an excellent opportunity for someone who enjoys a fast-paced environment, thrives on relationship building, and wants to grow within a rapidly expanding organization.

Requirements

• 1–3 years of inside sales, customer service, or distribution industry experience preferred
• Strong communication and relationship-building skills
• Ability to multitask and perform effectively in a fast-paced, high-volume environment
• Detail-oriented with a strong sense of urgency and accountability
• Proficiency with Microsoft Office Suite and ERP systems; Eclipse experience preferred
• Team-oriented mindset with strong problem-solving abilities
• Frequent keyboarding and computer use
• Ability to communicate verbally in person and via telephone
• Ability to read and process written and electronic documents
• Ability to remain stationary for extended periods while working at a workstation

Nice To Haves

• Construction supply, industrial distribution, electrical, plumbing, HVAC, fastener, or related industry experience is a plus
• Associate’s or Bachelor’s degree preferred; equivalent experience considered

Responsibilities

• Serve as a primary point of contact for customers regarding pricing, product availability, order status, and project support.
• Process quotes and sales orders accurately and efficiently through NEFCO’s ERP system.
• Build strong customer relationships through responsive communication and exceptional service.
• Identify opportunities to increase sales through upselling, cross-selling, and proactive customer engagement.
• Support branch and company sales initiatives while helping achieve revenue and gross profit goals.
• Coordinate with purchasing and operations teams to source non-stock materials and meet customer timelines.
• Communicate effectively with customers, vendors, outside sales representatives, and branch leadership to ensure smooth order execution.
• Maintain strong product knowledge across NEFCO’s construction supply offerings and vendor programs.
• Participate in ongoing training, vendor education, and weekly team meetings focused on sales performance and customer success.
• Contribute to a collaborative, team-oriented environment focused on continuous improvement and winning together.

Benefits

• Competitive base salary plus performance incentives
• Annual bonus opportunities tied to branch and individual performance
• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree