Inside Sales Representative - NEFCO Construction Supply

Nefco•East Hartford, CT

21h•Onsite

About The Position

NEFCO is a leading, family-operated construction supply distributor serving professional contractors across the United States. Since 1981, we have built our reputation on deep customer relationships, large local inventories, and fast, dependable jobsite delivery. With 70+ locations nationwide, continued branch openings, and significant investment in our people and operations, NEFCO is growing faster than ever and creating outstanding opportunities for motivated people who want to grow with us. In 2025, NEFCO was officially certified as a Great Place to Work®, a recognition driven entirely by our employees. We are proud of what we have built and even more excited about where we are going. The Inside Sales Representative plays a critical role in delivering an exceptional customer experience while supporting regional sales growth and operational success. This position is responsible for managing quotes, processing orders, supporting contractor customers, and partnering closely with outside sales, purchasing, and operations teams. Successful candidates are highly organized, customer-focused, and motivated by achieving results in a team-oriented environment.

Requirements

1–3 years of inside sales, customer service, or distribution industry experience preferred
Construction supply, industrial distribution, electrical, plumbing, HVAC, fastener, or related industry experience is a plus
Strong communication and relationship-building skills
Ability to multitask and perform effectively in a fast-paced, high-volume environment
Detail-oriented with a strong sense of urgency and accountability
Proficiency with Microsoft Office Suite and ERP systems; Eclipse experience preferred
Team-oriented mindset with strong problem-solving abilities
Associate’s or Bachelor’s degree preferred; equivalent experience considered
Frequent keyboarding and computer use
Ability to communicate verbally in person and via telephone
Ability to read and process written and electronic documents
Ability to remain stationary for extended periods while working at a workstation

Nice To Haves

Eclipse experience preferred

Responsibilities

Serve as a primary point of contact for NEFCO outside sales and customers regarding pricing, product availability, order status, and project support.
Process quotes and sales orders accurately and efficiently through NEFCO’s ERP system.
Build strong customer relationships through responsive communication and exceptional service.
Drive additional sales opportunities through upselling, cross-selling, and proactive customer engagement.
Support company sales initiatives while helping achieve revenue and gross profit goals.
Coordinate with purchasing to source non-stock materials and meet customer timelines.
Communicate effectively with customers, vendors, logistics, outside sales representatives, and branch leadership to ensure smooth order execution.
Maintain strong product knowledge across NEFCO’s construction supply offerings and vendor programs.
Participate in training opportunities, sales meetings, and ongoing professional development.
Help contribute to a positive, high-energy, team-first culture.