Inside Sales Representative
About The Position
Epika Fleet Services is seeking an Inside Sales Representative to drive growth by expanding participation in national sales implementations and identifying re-engagement opportunities with existing clients. The role's mission is to accelerate participation rates and location wallet share in national sales implementations, own and prioritize re-engagement actions to recapture lost and declining client volumes, and improve customer retention through consistent communication and revenue monitoring. The ideal candidate is highly organized, proactive, and energized by creating growth opportunities through coordination, persistence, and collaboration. They thrive in environments where success depends on influencing without direct authority, managing multiple priorities, and connecting teams around a common customer objective. They enjoy uncovering opportunities, solving complex coordination challenges, and helping a decentralized organization win more business through disciplined execution.
Requirements
- 5+ years of inside sales, business development, account coordination, and/or customer service.
- Experience managing multiple projects simultaneously.
- Strong organizational and communication skills.
- High proficiency with CRM platforms and Microsoft Office Suite.
- Ability to work effectively across a decentralized organization.
- History working in and succeeding in customer issue resolution.
Nice To Haves
- Experience in fleet maintenance, heavy equipment, transportation, logistics, or industrial services.
- Familiarity with proposal management software.
- Experience supporting national accounts or multi-location customers.
- Bachelor's degree or equivalent professional experience.
Responsibilities
- Plays a critical role in accelerating growth across the organization by identifying, coordinating, and advancing strategic revenue opportunities.
- Supports two key growth initiatives: Expanding participation in national account implementations by increasing engagement from operating companies and individual locations, and Monitor & owning re-engagement on lost or declining client volumes to protect retention and wallet share.
- Serves as a connector between Operating Companies, National Sales, and Customer Site Managers within a decentralized organization of independently operated companies.
- Ensures strategic opportunities are effectively communicated, pursued, and converted into revenue.
- Partner with National Account Managers on implementation opportunities to take ownership in growing across operating companies.
- Coordinate communication between corporate sales leadership and local operating companies during customer implementations.
- Track progress to growth goals, implementation milestones, participation levels, and expansion opportunities.
- Identify cross-selling opportunities during customer onboarding.
- Maintain Spotio CRM records and implementation tracking dashboards.
- Follow up with operating companies to ensure customer requirements and timelines are met.
- Provide reporting on implementation activity, participation rates, and revenue opportunities, and sales achievement.
- Monitor at-risk clients with declining volumes over time.
- Prioritize out-reach and issue resolution to reverse declining volumes within existing at-risk clients.
Benefits
- Competitive base salary plus uncapped commission structure
- Comprehensive health coverage (Medical, Dental, Vision)
- Health Savings Account (HSA) options
- 401(k) with company match
- Paid time off and company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
