Inside Sales Representative

Xylem•Bensalem, NJ

10h•Remote

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is hiring an Inside Sales Rep to support our Light Industry division which provides cutting-edge water treatment solutions for high-purity and wastewater applications across a variety of industries. The Inside Sales Representative is responsible for developing and implementing sales strategies to grow the company’s customer base and increase revenue, and identify and pursue new sales opportunities, build and maintain relationships with existing clients, and present products or services to potential customers. The role involves conducting market research, preparing sales reports, and meeting sales targets. Inside Sales Representatives must have excellent communication and negotiation skills, as well as the ability to work independently and manage their sales territory effectively.

Requirements

Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Strong analytical skills with the ability to interpret complex data.
Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
Excellent written and verbal communication skills.
Ability to work independently and collaboratively with cross-functional teams.
Strong negotiation and closing skills.
Knowledge of market research and competitive analysis techniques.
Ability to develop and implement sales strategies and plans.

Responsibilities

Identify potential leads through market research and networking
Cold calling and emailing to reach out to prospects
Qualify leads and schedule appointments with potential customers
Build relationships with existing and potential customers
Follow up with previous customers to maintain their business
Respond to customer inquiries and provide product information
Conduct product demos and presentations for interested customers
Create and deliver compelling sales presentations to potential customers
Customize presentations to address specific customer needs
Highlight product features and benefits to showcase value
Effectively communicate pricing and negotiate deals
Maintain and nurture relationships with current customers
Identify opportunities for upselling and cross-selling
Monitor customer satisfaction and address any issues or concerns
Collaborate with other departments to ensure customer needs are met
Accurately enter and process orders from customers
Work closely with logistics and shipping departments to ensure timely delivery
Communicate order updates and any potential delays to customers
Handle order changes and returns
Track and analyze sales data to identify trends and opportunities
Prepare sales reports and provide updates to management
Make recommendations for improving sales strategies
Monitor and meet sales targets and goals
Provide exceptional customer service and support
Address and resolve customer complaints or issues
Maintain a positive and professional attitude at all times
Ensure customer satisfaction and retention
Develop a thorough understanding of company products and services
Stay updated on industry trends and competitors' offerings
Educate customers on product features and benefits
Continuously learn and adapt to new product releases and updates
Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.